Allen Kane

Results-driven Assistant General Manager with nearly seven years of experience orchestrating high-volume multifamily and hospitality operations. Proven track record of driving revenue growth, implementing asset-maximizing cost controls, and building high-performing service teams. Deployed to Atlanta to spearhead a major corporate furnished-housing rollout.

Adept at leveraging property technology, optimizing cross-functional workflows, and adapting to cutting-edge flexible-living business models to contribute to long-term organizational value.

Assistant General Manager / Assistant Director of Operations - Sentral West Midtown - Atlanta, GA

(2020-07)

Relocated from Austin to Atlanta to orchestrate the strategic launch and rollout of Sentral's high-profile, fully furnished monthly-stay corporate housing program. Lead daily operations, financial performance, and asset preservation for a high-volume hospitality and residential property. Direct property P&L, budget forecasting, and cost-control strategies to maximize Net Operating Income (NOI).

Engineered an aggressive delinquency recovery strategy that boosted month-over-month rent collections from 88% to a consistent 95%+, successfully transitioning the asset out of the red and driving positive cash flow. I audited the ledger, initiated strict but fair communication timelines with non-paying residents, and audited our legal pipeline to ensure we were filing with the state promptly when agreements weren't met.

• As a result, I drove collections up to 95% and above month-over-month, completely turning around the property's cash flow and stabilizing our monthly financial performance
• Recruit, train, and manage a high-performing property team of up to 20+ employees, fostering a culture of accountability and service excellence
• Design and implement strategic operational systems that reduced unit short term rental turnaround times by 20% while maintaining premium quality standards
• Reduced unit turnaround times by 20% I sped up the "turn" process—the time it takes to get an apartment or hotel room cleaned, repaired, inspected, and ready for the next occupant, got turn times down to 38 minutes per unit down from 52-minute turnaround time. Saving the company money with our third party vendor fees
• Maintain exceptional guest and resident satisfaction ratings above 95% through proactive service recovery protocols and targeted staff coaching

Property Manager / Assistant General Manager - The Guild - Austin, TX

(2019-01 - 2020-06)

Directed property operations, bookings, and financial tracking across multiple high-end flex-stay sites, consistently exceeding occupancy and revenue targets. Collaborated with cross-functional corporate teams to optimize property workflows, elevate service delivery standards, and roll out enterprise-wide cost-control SOPs. Oversaw housekeeping management, preventive maintenance schedules, property and unit inspections to maintain quality of stay.

• Sustained high guest satisfaction metrics and operational continuity navigating hospitality challenges during peak COVID-19 disruption windows

Front Desk Lead / Concierge - Sonesta Hotels - Bee Cave, TX

(2017-01 - 2019-12)

• Managed hotel marketplace and retail operations, implementing strategic inventory shifts that boosted retail revenue by 60% in 2018
• Served as the primary operational liaison between the Front Office and Sales departments to execute VIP events, corporate groups, and large-scale weddings
• Authored and deployed comprehensive front desk SOPs for corporate check-ins and event protocols, creating lasting cross-departmental efficiencies