Allen Marchioni

Dedicated and adaptable professional with experience in both retail leadership and Theatre Arts. Skilled in customer service, visual merchandising, and leading teams to meet sales goals while creating memorable, personalized guest experiences. Comfortable in fast-paced environments and known for staying calm, focused, and results-driven under pressure.

Alongside retail experience, brings a strong theatre background with performance experience in productions across the United States and Europe, as well as hands-on knowledge of administrative and technical theatre work. A collaborative team player who values communication, creativity, and creating positive, engaging environments wherever they work.

Assistant Store Manager - OAKLEY - Orlando, Florida

(2022-11)

• Gained hands-on experience across Designated Operations Role (DOR) rotations, including Talent Management, Visual Merchandising, Operational Management and Loss Prevention.
• Set up visually appealing displays that highlighted key trends that improve product presentation to attract customers in.
• Managed markdowns and inventory by ensuring products were properly tagged with RFID.
• Helped to keep inventory transitions smooth and stock accurately organized, while delegating tasks to team members to ensure shelves were consistently replenished and merchandise was properly displayed on the sales floor in line with company visual merchandising standards and guidelines.
• Provided strong customer service in fast-paced, high-pressure situations while remaining positive and focused on hitting KPI targets.
• Used the ELITE business model (Engage, Listen, Immerse, Trigger, Exceed) to create personalized customer interactions and consistently go above and beyond expectations.

Cast Member - WALT DISNEY WORLD RESORTS - Orlando, Florida

(2021-12 - 2022-11)

• Delivered exceptional guest experiences across multiple roles, quickly adapting to different environments while upholding Disney's high standards of service and hospitality.
• In Attractions, helped manage queue flow by handling merge points in a way that kept the experience smooth and immersive, making sure guests stayed engaged without breaking the magic.
• As a Convention Guide, supported large events by checking guest access to ticketed areas, offering friendly wayfinding help, and guiding guests between locations so everything ran smoothly.

MIT (Store Manager in Training) - JOURNEYS - Paramus, NJ

(2019-05 - 2021-11)

• Led day-to-day sales floor operations, coaching and motivating associates to consistently meet and exceed sales goals while driving overall store performance.
• Recruited, trained, and managed a team of up to 40 associates, fostering a collaborative, high-performing environment focused on productivity, engagement, and retention.
• Developed and delegated weekly operational task lists, strategically aligning team responsibilities to maintain an energized sales floor and maximize efficiency.
• Oversaw inventory accuracy by maintaining Styles in Stock and Styles on Sale, ensuring product availability, accurate pricing, and a seamless customer shopping experience.
• Served as Floor General, setting the standard for sales floor execution, accountability, leadership, and teamwork while empowering associates to deliver exceptional customer experiences

Front of House Usher & Box Office Associate - Labuda Center for Performing Arts - Center Valley, PA

(2016-01 - 2018-05)

• Provided superb guest service in a high-volume entertainment environment, assisting patrons with seating, venue navigation, event information, and general inquiries.
• Managed guest flow and supported front-of-house operations to ensure an organized, safe, and seamless experience for visitors.
• Operated box office systems to process ticket purchases and exchanges, assist patrons with inquiries, and ensure accurate transactions and a high standard of customer service.

B.A. - Theater Arts with a Concentration in Musical Theater - DeSales University (2014-08 - 2018-05)