Allison Bookstaber

Adaptable professional with experience in dog grooming, inside sales, and telemarketing. Skilled in customer communication, lead qualification, and managing high call volumes. Demonstrates strong attention to detail, ability to handle sensitive information, and expertise in animal care, ensuring both client satisfaction and pet well-being.

Dog groomer at Petsmart (1988-10 – 1999-04)

• Lifted and maneuvered dogs of all shapes and sizes, ensuring safe handling and minimizing stress for pets during grooming sessions.
• Utilized grooming tools, including nail clippers, ear cleaners, and various brushes, to deliver high-quality grooming services tailored to each dog's needs.
• Maintained a calm yet authoritative demeanor to control and soothe nervous pets, resulting in smoother grooming experiences and increased client satisfaction.
• Communicated effectively with owners and recognized non-verbal cues in dogs, enhancing safety and customizing grooming approaches for each pet.
• Applied artistic ability and breed familiarity to perform advanced styling assignments, meeting client expectations for diverse coat types and styles.

Lead Generation Specialist Inside Sales Representative at Alta Financial (1996-09 – 1998-09)

• Acted as the bridge between potential borrowers and licensed mortgage loan officers by pre-qualifying leads and securing scheduled appointments through cold calling.
• Placed a high volume of outbound calls daily using automated dialers or targeted lists, increasing lead engagement and expanding the sales pipeline.
• Followed structured scripts to pitch mortgage rates and loan programs, professionally handling objections to maximize conversion rates.
• Accurately logged customer interactions and updated contact records, ensuring seamless live transfers or calendar bookings for qualified homeowners.
• Obtained sensitive information and gained client trust, facilitating smooth transitions to loan officers and supporting compliance requirements.

Telemarketer at QSR (1994-10 – 1995-07)

• Conducted phone interviews using structured scripts or surveys to collect accurate consumer or business data for client projects.
• Identified and qualified leads by assessing prospects' interests and needs, ensuring alignment with clients' target profiles.
• Updated databases by entering accurate names, contact details, preferences, and feedback, maintaining data integrity for future campaigns.
• Scheduled follow-ups and passed qualified leads to field agents or sales teams, supporting efficient sales processes and maximizing conversion opportunities.
• Consistently met daily or weekly quotas for completed calls, surveys, or data points, contributing to team performance and client satisfaction.

Phlebotomy (Trade school) in Phlebotomy – Camden County College (2002-09 – 2003-09)

Ekg technology (Trade school) in Ekg technology – Helene Fuld School of Nursing (2001-09 – 2002-09)

Liberal arts (High school) in Liberal arts – Cherokee High School (1991-09 – 1995-06)