Allison Brashear

Aviation operations leader with over 12 years of experience managing flight operations, crew administration, regulatory compliance, and executive-level customer support in Part 91 and business aviation environments. Proven success leading daily operational activities, coordinating cross-functional teams, overseeing administrative processes, and ensuring safe, efficient, and compliant aircraft operations. Experienced in flight crew scheduling, payroll support, compliance reporting, vendor management, international flight coordination, and operational recordkeeping.

Recognized for exceptional organizational skills, strong leadership, and the ability to manage multiple priorities in fast-paced, 24/7 operational environments.

Vice President of Operations/ Flight Operations Manager at East Shore Aviation (2021-06 – Present)

• Direct daily flight operations and administrative functions for a growing business aviation company, reporting directly to the Owner/Chief Pilot.
• Provide operational leadership by coordinating pilots, maintenance personnel, vendors, and executive clients to ensure safe, efficient, and compliant flight operations.
• Oversee flight crew scheduling, aircraft availability, maintenance coordination, and operational logistics while balancing customer requirements and regulatory compliance.
• Manage crew records, flight documentation, maintenance tracking, operational data, and company databases to ensure accuracy and timely reporting.
• Coordinate international flight documentation, customs notifications, and regulatory submissions for domestic and international operations.
• Serve as the company's Designated Employer Representative (DER), administering the FAA-required Drug and Alcohol Testing Program and ensuring ongoing regulatory compliance.
• Support payroll administration by maintaining pilot time records, maintenance labor hours, expense tracking, billing support, and QuickBooks payroll preparation.
• Develop and maintain relationships with maintenance providers, FBOs, customs officials, hotels, transportation providers, and 3rd party maintenance service vendors.
• Lead and coordinate aircraft maintenance, refurbishment projects, inspections, and scheduled downtime to minimize operational disruption.
• Assist and manage the procurement of aircraft parts, operational supplies, and company equipment while monitoring operational expenditures.
• Serve as the primary point of contact for clients, pilots, and operational personnel, resolving complex scheduling, maintenance, staffing, and customer service issues.
• Coordinate new employee recruitment activities, assist with onboarding, and provide operational guidance and training to new personnel.
• Utilize Microsoft Excel, Word, PowerPoint, QuickBooks, and aviation management systems to maintain operational records, reporting, and administrative documentation.
• Remain on-call 24/7 to provide leadership and operational decision-making during schedule changes, maintenance events, weather disruptions, and other operational contingencies.

Lead Customer Service & Operations Representative at Atlantic Aviation (2014-03 – 2021-05)

• Served as operational lead for one of the region's busiest Fixed Base Operations (FBO), supporting corporate, military, government, and VIP aircraft.
• Supervised daily customer service operations across multiple shifts, providing leadership, workload coordination, and operational guidance for Customer Service Representatives.
• Managed aircraft arrivals and departures while coordinating fuel services, catering, transportation, hotel accommodations, and other operational support requirements.
• Acted as the primary escalation point for customer service, billing, operational, and scheduling issues, consistently resolving complex situations in a fast-paced aviation environment.
• Assisted management with staff scheduling, operational communications, workflow coordination, and implementation of new procedures.
• Trained, mentored, and developed newly hired employees and was selected to train personnel at other Atlantic Aviation locations on company systems and billing procedures.
• Coordinated with pilots, maintenance personnel, airport operations, vendors, and local service providers to ensure seamless flight support.
• Maintained operational records and processed financial transactions using FlightBridge, PASSUR, Gateway, Microsoft Office Suite, and point-of-sale systems.
• Delivered safety presentations, participated in operational meetings, and contributed recommendations to improve efficiency and customer service.
• Earned recognition as the primary operational resource during high-volume events involving corporate executives, government officials, military operations, professional sports teams, and other VIP clientele.

Cable Fabricator at CGI Federal (2012-10 – 2014-02)

I quickly learned the cabling process and the ability to build from scratch and/or modify cables in support of various military customers, including Blue Force Situational Awareness (BFSA), TOCNET, CS-13, and CEM Relo. This position entailed creating the required thickness and length of cables to meet government requirements. Used soldering equipment to assemble the cables and connectors to meet specifications.

Worked within a team to ensure assembly of each production order. Within this position, I attended training and became certified in the performance of multiple cable connectors. I held a SECRET Department of Defense clearance.

Hospitality – Trident Culinary Institute of Charleston (2009 – 2011)

High School Diploma – Berkeley High School (2009)