Allison Cennami

Customer service and administrative professional with 20+ years of experience supporting diverse customers, managing front-desk operations, handling high-volume calls, processing information accurately, and providing confidential administrative support. Experienced in fast-paced, client-facing environments requiring tact, organization, sound judgment, accurate recordkeeping, and clear communication. Strong interest in public service and helping clients access services in a timely, respectful, and courteous manner.

Receptionist at Commonwealth of Massachusetts (2025-12 – Present)

• Provide professional front-desk and client-facing support in a fast-paced state government environment.
• Greet and direct visitors, answer phones, manage mail and deliveries, and respond to questions courteously.
• Provide administrative support, data entry, document scanning, and accurate recordkeeping while handling confidential information.
• Support licensing operations by receiving personal documentation and scanning records into the appropriate system.
• Work with staff and visitors from diverse backgrounds while maintaining professionalism, discretion, and attention to detail.

Customer Service Specialist at Eastern Bank (2017-10 – 2025-02)

• Handled 80+ customer calls daily while providing accurate, professional, and solutions-focused service.
• Processed loan applications and gathered information carefully to support accurate records and timely processing.
• Resolved customer inquiries, documented interactions, and protected confidential customer information.
• Explained procedures and account information clearly and worked with customers to address concerns.

Customer Service at Lanier Worldwide (2012-06 – 2017-08)

• Assisted customers by phone and email and responded to service-related questions and requests.
• Scheduled service appointments explained products and services and maintained accurate customer information.
• Coordinated with internal staff to help ensure customers received timely and courteous service.

Receptionist at Diamond Crystal (2001-08 – 2012-04)

• Managed front-desk operations, answered multi-line phones, greeted visitors, processed mail, and provided administrative support.
• Maintained organized records and handled customer and company information with professionalism and discretion.

– Billerica Memorial High School