Owner and Operator - Stoner's Pizza Joint - Valrico, Florida
(2023-05)
- Financial management- Profit and loss, accounting, payroll, cost analysis, budgeting
- Overseeing daily operations, managing staff and store
- Working with vendors- ordering supplies, tacking stock, minimizing waste
- Proficient with POS systems, inventory management, staffing, training, scheduling, and improving efficiency
Personal & Executive Assistant- Commercial Property Management - TRUBAR/ Molluscumaway - Miami, Florida
(2022-02 - 2023-05)
- Process orders, Product Packaging, Shipping, and Inventory for Molloscumaway
- Managed all home renovations and workers
- Paid and handled finances for multiple homes and businesses
- Commercial Property Manager
- Scheduled all meetings, travel, and appointments for employers
- Certified Notary Public in Colorado
Customer Support/ Social Media Support - CLMBR - Denver, Colorado
(2022-09 - 2023-12)
- Responsible for maintaining consistent communication and establishing positive rapport with every customer and service technician.
- Expert in Zendesk and other Customer Relationship Management Systems (stripe, shopify, etc.)
- Manage all incoming customer inquiries regarding delivery, billing issues, product & service questions and general client concerns
- Exceptional ability to multitask in a high intensity environment
Traffic Controller & Office Manager/ Account Receivable - Bicoastal Media - Medford, Oregon
(2021-02 - 2022-01)
- Inputs and tracks all commercial traffic and scheduling
- Creates and issues computerized program schedule for six stations
- Maintains program logging and other operational procedures
- Coordinates with other departments to solve logistical problems in coordination of on-air commercials that air on all of our stations
- Data entry and quality control
- Network billing an accounts receivable manager
Teacher - 6th Grade ESE - Kernan Middle School - Jacksonville, Florida
(2019-08 - 2020-11)
- Assisted ESE students with daily activities
- Recorded students daily data
- Assists in conducting lessons, managing classroom, developing materials
Office Manager/Shipping and Logistics - MAD Product Innovations- Bazzle Baby
(2019-01 - 2019-08)
- Order supplies, organize company events and meetings
- Manage databases and update seller portals
- Pack and send orders to customers and distributors
- Track and schedule merchandise shipments from Asia
Sales - C.E.C Tobacco Distributing
(2015-07 - 2018-08)
- Assisted customers' orders via telephone and email.
- Building strong clientele with private and corporate store retailers
- Meeting sales goals every week
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping issues.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Service Advisor - Bert Smith Tampa BMW - Porsche - Volkswagen
(2013-03 - 2014-02)
- Produced repair orders for customers, including cost, and time estimates
- Gained superior product knowledge to effectively assist with all service maintenance requirements and warranty information
- Worked alongside technicians to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty
Executive Secretary - Brumos Motor Cars: Mercedes - Benz - Porsche- Lexus
(2012-01 - 2013-03)
- Set customer service appointments, as well as assisted advisors and management
- Marketing and promotion events at Jacksonville Jaguars NFL games
- Completed daily data entry tasks; using ADP/Xtime software
- Handled all money and paperwork for service department and auto sales
- Assisted the manager with daily meetings, schedules, and tasks
Manager/Merchandise and Fashion Buyer - Core Surf and Skate
(2006 - 2012)
- Inventory control and merchandising
- Consulted with customers to provide excellent quality service
- Created employee hours, as well as created and set staff schedules
- Responsible for clothing & merchandise buying as well as styling
- Set appointments with brand representatives to select new merchandise
- Responsible for training new employees, handling payroll responsibilities and deposits
