Allona Salazar

Operations Coordinator | Billing & Service Operations - Subcool Refrigeration

(2024-01)

Developed and implemented company-wide Standard Operating Procedures (SOPs), workflow documentation and offices process manuals
Designed onboarding materials and train office personnel on company procedures, billing systems, customer platforms and operational standards
Supervise and support office personnel by monitoring workloads, reviewing performance, ensuring accuracy, and promoting timely completion of assigned responsibilities.
Trained and guided office staff.
Improve technician compliances
Audit work orders to verify labor, materials, purchase orders, and customer requirements before billing
Partner with accounting, operations, technicians, and leadership to resolve billing discrepancies and operational issues.
Managed daily operations and scheduling technicians while balancing priorities, technician availability, emergency service requests, and operational efficiency
Oversee dispatcher activities, ensuring service calls are properly assigned, tracked, and completed
Provide purchase orders to technicians and vendors as required
Improved billing accuracy
Reduced invoice turnaround time.
Managed accounts receivable aging reports, prioritized collections, resolved payment discrepancies, and improved cash flow through proactive customer follow-up
Collect and process customer payments, including COD accounts, ensuring accurate payment application and account reconciliation
Maintain detailed records of customer interactions, service history, transactions, and issue resolution

Billing Specialist - Subcool Refrigeration

(2024-01 - 2024-12)

Managed full-cycle billing for service and contract customers, ensuring timely and accurate invoice processing
Created and maintained customer contracts, customized billing rates, and pricing schedules.
Reviewed work orders, labor, materials, and expenses to ensure accurate invoicing and compliance with contract terms
Calculated taxes, markups, pricing adjustments, and contract billing requirements
Prepared customer quotes and pricing proposals
Verified vendor invoices, purchase orders, and expense coding prior to approval.
Collaborated with operations, accounting, and field technicians to resolve billing discrepancies and expedite invoice processing.
Maintained billing reports and invoice tracking spreadsheets.

Billing & Payroll Administrator - S&S Concrete and Industrial Services

(2022-01 - 2024-12)

Processed customer billing, payroll, and collections
Managed purchase orders, material ordering, and vendor invoice verification
Tracked and processed change orders to ensure accurate billing
Prepared and issued customer quotes and invoices
Examined outstanding balances and ensured payments were received per contract terms
Coordinated booking and scheduling activities supporting operations

Accounts Payable Specialist - Houston Controls

(2016-06 - 2021-08)

Processed high-volume invoices, expense reports, credit memos, and payment requests
Verified correct vendor coding, job numbers, and billable vs. non-billable costs
Reconciled corporate credit cards, vendor statements, and employee reimbursements.
Generated vendor statements and resolved discrepancies
Assisted with monthly close activities and financial documentation.
Assisted Accounts Receivable with cost tracking and reconciliation
Supported Human Resources with onboarding documentation and records management

Accounts Payable & Billing Clerk - Industrial Services

(2023-01 - 2024-11)

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