Team Lead (Manager) of FOH at Chick-Fil-A (2025-12 – May 2026)
- Led 10+ team members per shift, assigning positions based on individual strengths, coaching weaker areas, and providing hands-on support during high-volume rushes to maintain service speed and quality. Verifying that all systems, equipment, and food safety standards met company and state requirements
- Monitoring labor laws, including minor work restrictions, break schedules, and safety regulations to maintain a legally compliant and safe work environment.
- Managed all building-wide cash operations, ensuring accurate reconciliation, secure deposits, and consistent safe balances during shift change and end of day.
- Completed end-of-shift reporting, documenting sales revenue, labor performance, waste and donations, order-time metrics, and overall shift outcomes to support store decision-making.
Banquet Captain/ HG Asst. Manager at EFS Catering (2025-03 – 2026-01)
- Safely operated company vehicles, including sprinter vans and box trucks, transporting equipment, food, and supplies to designated venues while adhering to all transportation and safety regulations.
- Directed on-site operations for funerals and celebrations of life with professionalism, empathy, and respect, ensuring every aspect of the event met the highest standards.
- Coordinated food service and hospitality setups, maintaining high standards of presentation and guest care tailored to each event.
- Led and mentored event teams across diverse environments, including funerals, stadium vending, corporate dining, weddings, and large or private-scale gatherings. Providing consistent quality, smooth operations, and exceptional guest experiences.
Retail Associate at Primark (2024-11 – 2025-01)
(Seasonal)
- Managed point-of-sale transactions, replenishment, and shipment orders during the peak holiday season, with tourists and locals. In a popular destination known for its vibrant shopping scene.
- Enhanced the ability to efficiently work under high-pressure, high-volume conditions, ensuring all performance requirements were consistently met, even during the most demanding hours.
Medical Receptionist at Humane Society (2024-11 – 2025-01)
- Managed front office services, including appointment scheduling and billing, ensuring efficient and accurate processing.
- Operated a multi-line phone system in a high-demand veterinary facility, addressing inquiries, returning calls, directing communications to the appropriate veterinarians, and coordinating surgery schedules.
Admission Worker at Metro Lagoons (2024-02 – 2024-05)
- Managed admissions operations, selling tickets, all-day passes, VIP access, and packages while accurately handling cash and online payments.
- Supported retail, VIP lounge services, and guest check-ins, ensuring smooth, efficient experiences for both residents and public guests.
- Hosted daily resident events—including bingo, holiday activities, tastings, and movie nights—to enhance community engagement.
Front Desk Receptionist at Hilton Hotels (2023-01 – 2023-08)
- Greeted and assisted guests daily, providing hotel information and guidance on navigating the surrounding area.
- Managed check-ins, check-outs, and payment processing, including cash, card transactions, and corporate credit authorizations.
- Maintained a clean, well-stocked front desk environment while ensuring a warm, welcoming guest experience.
Medical Reception/Assistant at OBGYN Center for Women (2022-07 – 2023-01)
- Updated and created patient demographics and paper charts, handled insurance and payment information, answered phones, and prepared complete files to ensure smooth, accurate appointments across multiple clinic locations.
- Supported front-office operations by greeting patients, managing check-in/check-out, and maintaining a well-organized, detail-driven workspace in a high-volume main office.
- Assisted providers by taking vitals, hemoglobin tests, and urinalyses; preparing exam rooms; and supporting prenatal and pregnancy-confirmation visits with accurate documentation and patient guidance.
Front House Team Member at Chick-Fil-A (2020-10 – 2022-08)
- Operated multiple Front-of-House stations, including expediting, beverage preparation, and order bagging, ensuring accuracy, speed, and smooth team flow during high-volume periods.
- Directed runners and delivered orders to guests efficiently, maintaining clear communication and consistent service quality across drive-thru and dine-in operations.
- Supported additional roles such as taking orders, engaging with guests on the floor, and restocking products to keep all service areas fully prepared.
