Bilingual Customer service Representative at Foundever (2023-10 – Present)
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.
- high call volume environment able to multitask and help Spanish speaking customer.
Retail Specialist at Spectrum (2019-06 – 2020-02)
- Cash handling, POS knowledge
- Accuracy and Precision
- Educate and engage with customers through product demonstrations
- Ensure a great customer experience
- Meet or exceed monthly sale goals
- Maintain strong knowledge of all TV, internet and wireless products, pricing plans, promotions, and service features from Spectrum, as well as competitors.
Customer Service at Dunkin Donuts (2018-06 – 2018-12)
- Cash handling, POS knowledge
- Accuracy and Precision
- Checked completed orders for accuracy and bagged meals for easy carrying
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Customer Service at Wichcraft (2017-08 – 2018-03)
- Provide excellent customer service in responding to inquiries and issues
- Helped store management meet standards of service and quality daily
- Cash handling, POS system knowledge
Manager at FINANCIER PATISSERIE (2014-03 – 2015-12)
- Supervised and managed ten employees in achieving high standards
- Conducted performance evaluations and built strong relationships with staff
- Managed costs and expenditures through detailed analysis of purchasing and inventory
- Assisted in launching new culinary operations in conjunction with marketing division
