Alma Mercado

Seeking same or similar position where my skills can be utilized and enhanced. I am self-motivated, when I see that something needs to be done I make sure it gets done. I am positive, I look on the bright side of the situation I am trustworthy, I've handled large sums of money and never been short I can provide quality customer service. I am Bilingual.

Recall clerk/Receptionist at West Coast Dental of Rialto (2022-12 – 2024-07)

Full Time (30 Hours or More)

• Answer incoming calls, take messages, and transfer calls to appropriate departments or Personnel
• Schedule and confirm appointments
• Greet visitors and provide them with assistance
• Provide excellent customer service at all times while interacting with both internal and external customers
• Update and record customer or client information to maintain accounts
• Check patients' insurance information prior to their scheduled appointment
• Ensure they have an active policy

Office Clerk at Distinctive personnel (2022-01 – 2022-08)

Full Time (30 Hours or More)

• Typing and word processing
• Sorting and filing
• Record-keeping
• Minor bookkeeping if qualified
• Answering and routing phone calls
• Data entry
• Photo copying and collating
• Appointment Scheduling

Mobile Expert at TMobile (2018-10 – 2019-08)

Full Time (30 Hours or More)

• Directly supervise and coordinate activities of retail sales workers in an establishment or department
• Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties

Store Manager at IIG Wireless (2011-09 – 2016-11)

Full Time (30 Hours or More)

• Operated cash register and gave out correct change
• Recorded daily transaction amounts from cash register to balance cash drawer
• Processed ATM and credit card transactions
• Counted cash drawer at beginning and end of work shift
• Gave courteous and helpful customer service
• Responsible for planning, directing and overseeing the operations and fiscal health of a business unit, division, department, or an operating unit within an organization
• Also responsible for overseeing and leading the work of a group