Alma Rodriguez

Dedicated bilingual (English/Spanish) Customer Service and Administrative Professional with over 10 years of experience in customer service, reception, office administration, sales support, and property management. Skilled in building strong client relationships, managing front office operations, processing documentation, and providing efficient administrative support.

Receptionist / Customer Service Representative - Worldwide Trucks LLC - Houston, TX

(2023-09 - 2026-02)

• Greeted customers and managed front desk operations.
• Answered and directed high-volume phone calls.
• Processed vehicle title paperwork as a Title Clerk.
• Supported the sales team and assisted customers.
• Maintained organized customer and vehicle records.
• Scheduled appointments and supported daily office operations.

Customer Service Representative - AccuTax Professional Services - Houston, TX

(2012-02)

• Provided customer service in person, by phone, and email.
• Scheduled appointments and maintained client records.
• Processed billing, payments, and bookkeeping tasks.
• Maintained confidential information and filing systems.

Assistant Manager - Pars Properties Inc. - Houston, TX

(2022-12 - 2023-02)

• Managed property operations.
• Handled bookkeeping and deposits.
• Prepared homes for occupancy.
• Maintained office records.

Customer Service Representative - Farmers Insurance Company - Houston, TX

(2018-01 - 2019-12)

• Assisted clients with insurance products.
• Collected premiums and maintained policy records.
• Built client relationships and generated referrals.

High School Diploma - MacArthur High School