Alnisa Lucas

Patient Access professional with 15+ years of healthcare experience specializing in registration, scheduling, insurance verification, customer service, and front-office operations. Known for accuracy, professionalism, and creating positive patient experiences.

Patient Service Representative/Customer Service Representative - Pulmonary Consultants - Millburn, NJ

(2024)

• Provide exceptional customer service by assisting patients with check-in check-out, appointment scheduling, while collecting co-payments and patient balances.
• Verify insurance coverage, update patient demographics, and ensure accurate registration information.
• Coordinate follow-up appointments and communicate with providers, staff, and patients to support continuity of care.

Office Manager/Medical Assistant/ Front Desk Associate/ Customer Service Representative - ANA Medical Associates - Roselle Park, NJ

(2023 - 2024)

• Managed daily front-office operations while delivering high-quality customer service to patients and visitors.
• Supported patient access functions including registration, scheduling, insurance verification, and payment collection.
• Supported team communication, administrative coordination, and efficient office operations.

Authorizations Coordinator/Medical Receptionist/Customer Service Representative - Riverside Medical Group - Maplewood, NJ

(2019 - 2023)

• Coordinated prior authorizations and scheduled medical procedures to support timely patient care.
• Assisted patients with scheduling, questions, and concerns while providing excellent customer service.
• Communicate with insurance companies, providers, and patients to resolve authorization issues.

Lead Medical Office Associate/Customer Service Representative - Associates in Cardiovascular Disease - Springfield, NJ

(2021 - 2022)

• Delivered professional customer service while assisting patients through the check-in and appointment process.
• Scheduled follow-up visits and supported patient care coordination.
• Verified insurance information, updated demographics, and collected co-payments.

Patient Service Representative - Summit Medical Group - Berkeley Heights, NJ

(2016 - 2018)

• Managed patient check-in, check-out, and appointment scheduling while providing excellent service to patients and office staff to support daily operations.
• Verified insurance information and updated patient accounts accurately.
• Collected payments and assisted patients with billing-related questions.

Medical Receptionist - RadNet Radiology Group - Union, NJ

(2011 - 2016)

• Assisted patients with registration, scheduling, and general healthcare inquiries.
• Verified insurance information and updated patient demographics.
• Provided compassionate customer service in a fast-paced medical environment.

Medical Receptionist - Foot and Ankle Specialist of NJ - Union, NJ

(2011 - 2013)

• Supported administrative operations while maintaining HIPAA standards.
• Communicate with insurance companies, providers, and office staff to maintain daily office operations.
• Resolved patient concerns professionally while promoting a positive patient experience.

Staffing Coordinator - Best Care Home Health Staffing Agency - Union, NJ

(2001 - 2011)

• Managed all Home Health Aides and Certified Nursing Assistance
• Scheduled HHA and CNA with hospital patient and home visits
• Facilitated hiring of new home health aides and certified nursing assistance.

Medical Assistant Course - Star Career Academy

High School Diploma - East Orange High School