Military Mechanic 91L at Military (2022-01 – 2025-02)
- Performed maintenance, repairs, and inspections on military vehicles and equipment.
- Diagnosed mechanical issues and implemented effective solutions.
- Ensured compliance with safety regulations and maintenance protocols.
- Collaborated with team members to complete repair tasks efficiently.
Customer Service Inventory Associate (Inventory) at Home Depot (2019-12 – 2021-11)
- Assisted customers with inquiries and provided product recommendations.
- Managed inventory, restocked merchandise, and tracked product availability.
- Ensured accuracy in stock levels and maintained organized displays.
- Handled customer concerns and resolved issues efficiently.
Customer Service Representative at AT&T (2019-05 – 2021-11)
- Assisted customers with billing inquiries, service plans, and technical support.
- Assisted customers with troubleshooting mobile device and service-related issues.
- Provided support for billing inquiries, payment processing, and account adjustments.
- Educated customers on AT&T products, services, and promotional offers to improve retention.
- Handled escalated customer complaints with patience and problem-solving strategies.
- Processed new accounts, upgrades, and contract renewals efficiently.
- Maintained customer records, ensuring accurate documentation of interactions.
- Met and exceeded performance metrics, including call resolution times and customer satisfaction ratings.
