Credit Card Fraud Specialist at Teleperformance USA, Inc (2026-03 – 2026-07)
- Answers ENGLISH & SPANISH Bank of America phone calls from unsatisfied and unhappy customer that has suffered fraud in their credit card in a timely manner with outstanding customer service.
- Authenticate customers by doing outbound calls and following protocol.
- Analized customer's point of view for fraud claim and determine if transactions were actual fraud or a billing dispute.
- Filling up documentation and filing fraud claim.
- Analizing declined existing claim to have argument for reconsideration and reopening.
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively.
- Aim to resolve issues on the first call by being proactive.
Procurement Commodity Manager at Enigma Trading & Export LTDA (2020-01 – 2025-12)
- Negotiated with buyers the acquisition of minerals such as tin, copper cathodes, diamonds, gold, coltan and, cobalt.
- Designed the finantial payment structure and conditions
- Negotiate with farmers and cooperatives white sugar IC45, yellow corn, black beans, white rice, soybean, chicken paws and cooking oil for an intended 12-month contract.
- Established and fosters relationships with suppliers to ensure attainment of organization objectives.
- Negotiated mineral buying procedures and conditions with minerals owner/ local miners in Brazil, Venezuela and Congo.
- Negotiate with freight and transportation vendors routes solutions, conditions and fees.
- Proactively explores new programs for continuous improvements in material and process changes to achieve the best quality, reliability, pricing, and delivery from suppliers.
- Maximized cash flow as related to purchasing activities,
- Performed due diligence and complience to all suppliers.
- Designed, planned, and executed the shipping logistics.
- Draft in English, French, Spanish or Portuguese bilingual contracts to be reviewed for the vendor or buyer legal team.
Roadside Support Specialist at Eagle Tele-Services, Inc (2022-01 – 2024-01)
- Answers all FRENCH, ENGLISH & SPANISH phone calls in a timely manner with outstanding customer service.
- Actively finds solutions for all Emergency Road Service needs concerning commercial vehicles.
- Quickly pinpointing breakdown locations within the U.S and Canada using various mapping tools.
- Finding breakdown locations with minimal information.
- Interacting with fleets, servicing dealers and technicians on the phone and via email.
- Coordinating with the above parties to provide tire replacements for broken down commercial vehicles
- Answering technician and fleet inquiries about products, breakdown ETA's, and miscellaneous information.
Lead Buyer at Starac D.o.o (2018-01 – 2021-01)
- Negotiated and signed MOU with Mine's owner in Madagascar for gold exploration.
- Signed contract agreement with Brazilian Gold Cooperative for gold and tin exploration.
- Negotiate mineral buying procedures and conditions with local miners in Africa and Brazil
- Write all contracts and conditions for buyers & suppliers.
- Verify with authorities export regulations & procedures
- Designed, planned, and executed the shipping logistics.
Production Manager at YAYI MOVIL & Durathor LLC (2013-01 – 2017-01)
- Open market for introductory MOBILE PHONE new brand
- Establish B2B and B2C rapport.
- Mobile phone structure design and production supervision.
- Mobile phone user apps user experience design
- Identify potential suppliers, evaluate their capabilities, and negotiate favorable terms and contracts.
- Analyze pricing proposals, market trends, and cost structures to optimize purchasing decisions.
- Production, sales, supply, and delivery of 60 safety kits for The United Nation Development Program in Dominican Republic.
