Alveta Boone

Customer-focused service professional with 10+ years of experience delivering high-quality customer support in government, corporate, and high-volume environments. Proven expertise in case management, escalation resolution, CRM systems, and cross-functional collaboration. Known for improving customer satisfaction, maintaining compliance, and handling complex inquiries with professionalism and efficiency.

Seeking a non-entry-level customer service role offering growth, stability, and compensation aligned with expertise.

ATL311 Customer Service Representative - City of Atlanta - Atlanta, Georgia

(2022-01 - 2024-12)

• Provided comprehensive customer support for city residents by handling service requests, complaints, and inquiries across multiple communication channels.
• Investigated and resolved complex cases by reviewing policies, maps, procedures, and regulations to ensure accurate responses.
• Conducted detailed customer interviews to identify issues, determine root causes, and document cases thoroughly within CRM systems.
• Coordinated with internal departments and external agencies to ensure timely resolution and appropriate referrals.
• Maintained high standards of accuracy, professionalism, and compliance in a fast-paced, high-volume service environment.

Learning Trainer - Amazon

(2019-01 - 2021-12)

• Trained and mentored new hires on operational procedures, safety protocols, and customer-focused best practices.
• Provided ongoing support to associates, addressing questions and reinforcing development guidelines.
• Supported team efficiency by multitasking across training, operations, and employee assistance.
• Contributed to a safe, compliant, and high-performing workplace culture.

Customer Account Specialist II - Benchmark Brands

(2011-01 - 2018-12)

• Managed customer accounts and built long-term client relationships through consistent, high-quality service delivery.
• Responded to customer inquiries and resolved service issues promptly to support satisfaction and retention.
• Collaborated with sales teams to align customer needs with appropriate products and services.
• Maintained accurate records and documentation to ensure continuity of service.

BA - Sales and Commerce - Strayer University

High School Diploma - Perquimans High (2001-01 - 2005-12)