GLOBAL DIRECTOR, CHANGE MANAGEMENT COE - Lenovo - Beijing, China | Remote, USA
(2025-08 - 2026-07)
- Chaired the global change agenda as strategic advisor to senior executive teams, managing systemic transformations across 4 core business divisions spanning NAMER, LATAM, EMEA, APAC, CANA, JAPAC, ANZ, and ROW markets.
- Engineered and scaled Lenovo's Global Change Management Center of Excellence (CoE), pioneering a decentralized matrix governance model that increased organizational change-readiness scores from 44% to 85%.
- Partnered with cross-functional technical leaders to architect the enterprise change strategy for global ERP migrations and advanced AI application adoption; directly rewarded with the 2H 25/26 Transformation Team Award for exceptional delivery metrics.
- Elevated leadership capability across executive environments, guiding 100+ senior leaders through complex operational restructurings and strengthening resilience across multiple continents.
- Promoted top tier internal talent into advanced positions, demonstrating a commitment to corporate leadership pipeline development that resulted in 5 individual transformation awards and 1 Team Leadership award.
- Designed and delivered global change management training programs that successfully equipped 200+ leaders and practitioners, embedding standard corporate change disciplines across diverse corporate initiatives.
ORGANIZATIONAL CHANGE MANAGEMENT PRINCIPAL - Pfizer - New York, NY | Remote, USA
(2023-12 - 2025-06)
- Chaired the R&D M&A change management integration strategy, ensuring seamless cultural and operational alignment between legacy Seagen and Pfizer teams, impacting 10,000+ scientific and operational employees globally.
- Developed and executed targeted M&A integration playbooks that accelerated post-acquisition workforce alignment timelines by 30% and significantly reduced cross-functional transition friction.
- Architected a comprehensive risk governance framework that mitigated 45% of potential integration roadblocks, ensuring smooth intellectual property knowledge transfer and regulatory compliance post-acquisition.
- Partnered closely with senior R&D and corporate leadership to align organizational reporting structures and tech systems, driving a 25% improvement in global employee retention and engagement scores.
GLOBAL IT CHANGE MANAGEMENT PRINCIPAL - Seagen - Bothell, WA | Remote, USA
(2022-12 - 2023-12)
- Directed the global Oracle ERP Change Management Implementation, achieving a 90% end-user adoption rate and boosting compliance with modernized system workflows by 30% across international functions.
- Matured the enterprise-wide change management function, transitioning the organization from an ad-hoc approach into a structured, repeatable framework that boosted technical readiness metrics by 50%.
- Collaborated directly with C-suite executives and IT leadership to integrate structured change methodologies into Seagen's overarching digital transformation blueprint, maximizing multi-million-dollar technology investments.
GLOBAL IS CHANGE MANAGEMENT LEADER - Lubrizol Corporation - Wickliffe, OH | Remote, USA
(2021-06 - 2022-12)
- Oversaw global ERP implementations (S4HANA, ECC), securing a 28% increase in system adoption rates and a 22% improvement in operational ROI through structured change enablement parameters.
- Integrated cross-functional change frameworks that decreased operational downtime by 15% and engineered executive coaching models that increased senior leadership project sponsorship by 35%.
SENIOR STRATEGIC CHANGE PARTNER / ADVISOR - USAA - San Antonio, TX
(2016-11 - 2020-01)
- Steered a $10M+ Disciplined Execution Transformation Portfolio, realizing 100% on-time delivery metrics and lowering operational inefficiencies by 12% across 21 active agile transformation teams.
- Built comprehensive change impact assessment frameworks that dropped organizational resistance by 40% and drove a 50% increase in executive sponsorship effectiveness.
SENIOR PRODUCT MANAGER & ENTERPRISE SALES ADVISOR - USAA & Dell Inc. - San Antonio, TX | Austin, TX
- Drove digital banking innovations at USAA, launching the 'Move Checklist' that organically converted 17,000 members and improved customer servicing speeds by 15%.
- Consistently outperformed enterprise revenue quotas at Dell Inc., achieving 138% of annual sales targets and unlocking $3.13M in year-over-year revenue gains.
