Alyce Zatarain

Bilingual and detail-oriented professional pursuing degrees in Criminal Justice and Paralegal Studies with experience in administrative support, customer service, front desk operations, and client communication. Skilled in answering phones, scheduling appointments, organizing records, and assisting diverse clients in professional environments. Fluent in English and Spanish with strong interpersonal, multitasking, and organizational abilities.

Assistant - Quality Iron Design - Concord, CA

(2025-09)

• Answer incoming calls, relay messages, and assist customers with scheduling and general inquiries.
• Organize project documentation and maintain accurate business records for daily operations.
• Coordinate communication between clients and team members while supporting timely project completion.
• Perform administrative tasks with professionalism, attention to detail, and strong organization.

Student Assistant for Department Coordinator - CSUN Recreation and Tourism Management Department - Northridge, CA

(2021-11 - 2023-11)

• Answered and directed incoming phone calls while assisting students, staff, and visitors professionally.
• Managed front desk responsibilities, greeted visitors, answered questions, and directed individuals to office locations.
• Organized files, records, and administrative documents to improve office efficiency.
• Performed clerical duties including photocopying, scanning, filing, data entry, and record keeping.
• Maintained confidentiality and accuracy while handling student and department records.

Daycare Teacher - Valle Verde Children's Center - Walnut Creek, CA

(2024-08)

• Maintain strong communication with parents regarding student progress, schedules, and individual needs.
• Manage classroom organization and daily routines while balancing multiple responsibilities.
• Assist with planning activities and coordinating special events for children and families.
• Demonstrate patience, professionalism, problem-solving, and clear communication in fast-paced situations.

Camp Team Leader - Galileo Learning Camp - Walnut Creek, CA

(2024-06 - 2024-08)

• Supervised groups of students while maintaining organization, safety, and positive communication.
• Assisted with daily operations, scheduling, and activity coordination.
• Communicated effectively with parents, staff, and participants to support a positive program experience.

Bachelor of Science - Criminal Justice - Purdue Global University (2027)

Associate Degree - Paralegal Studies - Merritt College (2028)

Coursework - Criminology and Justice Studies - California State University, Northridge (2021-09 - 2024-05)

High School Diploma - Ygnacio Valley High School (2021)