Alyssa Guerrero

A recent Bachelor of Science in Psychology graduate with a minor in Creative Studies in Writing from Alverno College. Brings four years of hands-on experience in student affairs, office administration, customer service, and campus operations. Skilled in professional communication, active listening, problem-solving, employee training, event coordination, and working with sensitive information.

Experienced with Microsoft 365, Google Workspace, Canva, ALMA, and TOPCAT, with the ability to quickly learn new systems and independently troubleshoot routine technology and operational issues. Demonstrates strong organization, adaptability, attention to detail, and the ability to build positive relationships with students, coworkers, customers, and community members. Recognized for leadership and outstanding student employment while balancing multiple responsibilities in fast-paced academic and professional environments.

Merchandiser at Cottage Garden Inc. (2025-06 – Present)

• Collaborate with retail store managers and team members to maintain organized, visually appealing product displays that follow company standards and seasonal promotions.
• Monitor plant inventory and product condition, rotating merchandise, removing damaged products, and restocking shelves to maintain quality and availability.
• Manage responsibilities across multiple retail locations while completing assignments efficiently within established schedules and deadlines.
• Communicate with store managers, sales representatives, and internal teams regarding inventory needs, product conditions, sales trends, and store-specific concerns.
• Provide professional customer service by assisting shoppers with product selection, plant care questions, and product information.
• Address customer questions and concerns calmly and professionally while maintaining positive relationships with customers and store personnel.
• Work independently while adapting to different store environments, priorities, and daily operational needs.
• Follow company safety procedures while transporting merchandise and completing display setup and maintenance.

Library Student Worker at Alverno College (2024-09 – 2026-05)

• Assisted students, faculty, staff, and library patrons with locating books, research materials, equipment, and other resources using TOPCAT and the college library catalogue.
• Utilized ALMA to check out books, equipment, and other materials while ensuring an accurate and efficient checkout process.
• Processed student material requests using the Dewey Decimal System and prepared requested materials for patron pickup.
• Guided students to appropriate library sections, retrieved requested materials, and recommended additional resources relevant to their research needs.
• Built positive relationships with patrons by providing patient, professional, and individualized customer service.
• Answered incoming telephone calls, provided assistance with routine questions, and transferred callers to the appropriate librarian or campus department when necessary.
• Coordinated consultation transfers by communicating with librarians before connecting patrons with additional assistance.
• Troubleshot printer problems affecting students, staff, and faculty, including paper jams and other routine issues.
• Independently learned printer maintenance techniques and applied that knowledge to resolve common technology problems and reduce disruptions to students' academic work.
• Communicated with campus IT services and the contracted printer maintenance company when technical problems required additional support.
• Processed incoming SWITCH library bins and assisted with the organization and movement of library materials.
• Retrieved and distributed daily library mail and coordinated outgoing Interlibrary Loan packages.
• Transported Better World Books shipments to the loading dock and communicated with appropriate staff to coordinate mailroom processing.
• Monitored and replenished office and study-area supplies, including printer paper, pens, and markers.
• Maintained clean, organized, and safe study areas by cleaning whiteboards, addressing cleanliness concerns, and organizing cords to reduce tripping hazards.
• Assisted with opening procedures by unlocking and securing library doors and preparing the facility for daily operations.
• Transported archival materials to secure campus locations while following appropriate handling procedures.

Lead Student Office Worker at Alverno College (2022-09 – 2025-09)

Supported daily office operations within the Center for Belonging by welcoming students, answering questions, providing administrative assistance, and directing students to appropriate campus resources.

• Helped create a welcoming and supportive environment where students could study, connect with others, meet with Financial and Student Success coaches, and participate in campus events.
• Provided professional and empathetic assistance to students seeking support with personal, academic, and campus-related concerns while maintaining appropriate boundaries and discretion.
• Designed flyers and promotional materials in Canva for financial assistance opportunities, student organization meetings, cultural events, study-abroad opportunities, and other campus programs.
• Assisted with organizing and promoting campus events designed to increase student engagement and strengthen connections across the college community.
• Assisted with the distribution and delivery of financial-assistance checks to students, helping maintain an organized and secure process for handling student financial materials.
• Helped coordinate student mail and financial materials while paying close attention to accuracy, organization, and confidentiality.
• Trained three new student employees on professional communication, office procedures, Canva, Google Workspace, and Microsoft 365.
• Taught new employees how to use Google Sheets, Google Docs, Google Forms, Microsoft Word, Excel, PowerPoint, Teams, and OneDrive for office projects and daily responsibilities.
• Created organized documents, schedules, forms, and spreadsheets to support office workflows and improve communication among student employees and staff.
• Used Microsoft Excel to assist with scheduling and Microsoft Forms to collect student feedback and support office engagement efforts.
• Quickly learned unfamiliar software and independently shared new skills and procedures with other student employees.
• Served as a dependable resource for student employees by answering questions, explaining office procedures, and helping maintain an organized and collaborative work environment.
• Balanced administrative responsibilities, student support, event preparation, and daily office needs while maintaining professionalism and attention to detail.

Student Worker at St. Francis High School (2021-09 – 2022-05)

Honors Biology, AP Biology, Anatomy, Chemistry

• Assisted students and teachers with hands-on laboratory activities in biology, anatomy, and chemistry courses.
• Helped students safely use microscopes, pipettes, and other laboratory equipment while following classroom safety procedures.
• Guided students through laboratory procedures and encouraged active participation during demonstrations and hands-on activities.
• Assisted with creating a green room for future students to learn about plants, vegetables, and fruits while developing collaboration and hands-on learning skills.

President of Art Club at St. Francis High School (2019-09 – 2020-05)

• Led student art club activities and organized opportunities for students to showcase murals, sketches, and other creative projects.
• Encouraged collaboration and participation while helping create an environment where students could develop and share their creative interests.
• Coordinated student activities and supported members in completing creative projects.

President of LGBTQ+ Club at St. Francis High School (2018-09 – 2019-05)

GSA Club

• Led an LGBTQ+ student organization focused on creating a welcoming environment and providing opportunities for students to discuss LGBTQ+ topics and community support.
• Coordinated club activities, encouraged student participation, and helped build connections among students.
• Promoted a respectful and inclusive environment where students could share ideas and seek peer support.

Volunteer at Project Concern (2018-06 – 2018-08)

• Assisted families with locating appropriate clothing, food, toys, and other available resources.
• Organized donated supplies and helped maintain an efficient distribution process.
• Welcomed families from diverse backgrounds and provided respectful, patient assistance based on their individual needs.
• Assisted management with organizing donated supplies and preparing resources for distribution.

B.S. in Psychology – Alverno College (2026-05)

Minor in Creative Studies in Writing – Alverno College (2026-05)

High School Diploma – St. Francis High School (2022-05)