Merchandiser at Cottage Garden Inc. (2025-06 – Present)
- Collaborate with retail store managers and team members to maintain organized, visually appealing product displays that follow company standards and seasonal promotions.
- Monitor plant inventory and product condition, rotating merchandise, removing damaged products, and restocking shelves to maintain quality and availability.
- Manage responsibilities across multiple retail locations while completing assignments efficiently within established schedules and deadlines.
- Communicate with store managers, sales representatives, and internal teams regarding inventory needs, product conditions, sales trends, and store-specific concerns.
- Provide professional customer service by assisting shoppers with product selection, plant care questions, and product information.
- Address customer questions and concerns calmly and professionally while maintaining positive relationships with customers and store personnel.
- Work independently while adapting to different store environments, priorities, and daily operational needs.
- Follow company safety procedures while transporting merchandise and completing display setup and maintenance.
Library Student Worker at Alverno College (2024-09 – 2026-05)
- Assisted students, faculty, staff, and library patrons with locating books, research materials, equipment, and other resources using TOPCAT and the college library catalogue.
- Utilized ALMA to check out books, equipment, and other materials while ensuring an accurate and efficient checkout process.
- Processed student material requests using the Dewey Decimal System and prepared requested materials for patron pickup.
- Guided students to appropriate library sections, retrieved requested materials, and recommended additional resources relevant to their research needs.
- Built positive relationships with patrons by providing patient, professional, and individualized customer service.
- Answered incoming telephone calls, provided assistance with routine questions, and transferred callers to the appropriate librarian or campus department when necessary.
- Coordinated consultation transfers by communicating with librarians before connecting patrons with additional assistance.
- Troubleshot printer problems affecting students, staff, and faculty, including paper jams and other routine issues.
- Independently learned printer maintenance techniques and applied that knowledge to resolve common technology problems and reduce disruptions to students' academic work.
- Communicated with campus IT services and the contracted printer maintenance company when technical problems required additional support.
- Processed incoming SWITCH library bins and assisted with the organization and movement of library materials.
- Retrieved and distributed daily library mail and coordinated outgoing Interlibrary Loan packages.
- Transported Better World Books shipments to the loading dock and communicated with appropriate staff to coordinate mailroom processing.
- Monitored and replenished office and study-area supplies, including printer paper, pens, and markers.
- Maintained clean, organized, and safe study areas by cleaning whiteboards, addressing cleanliness concerns, and organizing cords to reduce tripping hazards.
- Assisted with opening procedures by unlocking and securing library doors and preparing the facility for daily operations.
- Transported archival materials to secure campus locations while following appropriate handling procedures.
Lead Student Office Worker at Alverno College (2022-09 – 2025-09)
Supported daily office operations within the Center for Belonging by welcoming students, answering questions, providing administrative assistance, and directing students to appropriate campus resources.
- Helped create a welcoming and supportive environment where students could study, connect with others, meet with Financial and Student Success coaches, and participate in campus events.
- Provided professional and empathetic assistance to students seeking support with personal, academic, and campus-related concerns while maintaining appropriate boundaries and discretion.
- Designed flyers and promotional materials in Canva for financial assistance opportunities, student organization meetings, cultural events, study-abroad opportunities, and other campus programs.
- Assisted with organizing and promoting campus events designed to increase student engagement and strengthen connections across the college community.
- Assisted with the distribution and delivery of financial-assistance checks to students, helping maintain an organized and secure process for handling student financial materials.
- Helped coordinate student mail and financial materials while paying close attention to accuracy, organization, and confidentiality.
- Trained three new student employees on professional communication, office procedures, Canva, Google Workspace, and Microsoft 365.
- Taught new employees how to use Google Sheets, Google Docs, Google Forms, Microsoft Word, Excel, PowerPoint, Teams, and OneDrive for office projects and daily responsibilities.
- Created organized documents, schedules, forms, and spreadsheets to support office workflows and improve communication among student employees and staff.
- Used Microsoft Excel to assist with scheduling and Microsoft Forms to collect student feedback and support office engagement efforts.
- Quickly learned unfamiliar software and independently shared new skills and procedures with other student employees.
- Served as a dependable resource for student employees by answering questions, explaining office procedures, and helping maintain an organized and collaborative work environment.
- Balanced administrative responsibilities, student support, event preparation, and daily office needs while maintaining professionalism and attention to detail.
Student Worker at St. Francis High School (2021-09 – 2022-05)
Honors Biology, AP Biology, Anatomy, Chemistry
- Assisted students and teachers with hands-on laboratory activities in biology, anatomy, and chemistry courses.
- Helped students safely use microscopes, pipettes, and other laboratory equipment while following classroom safety procedures.
- Guided students through laboratory procedures and encouraged active participation during demonstrations and hands-on activities.
- Assisted with creating a green room for future students to learn about plants, vegetables, and fruits while developing collaboration and hands-on learning skills.
President of Art Club at St. Francis High School (2019-09 – 2020-05)
- Led student art club activities and organized opportunities for students to showcase murals, sketches, and other creative projects.
- Encouraged collaboration and participation while helping create an environment where students could develop and share their creative interests.
- Coordinated student activities and supported members in completing creative projects.
President of LGBTQ+ Club at St. Francis High School (2018-09 – 2019-05)
GSA Club
- Led an LGBTQ+ student organization focused on creating a welcoming environment and providing opportunities for students to discuss LGBTQ+ topics and community support.
- Coordinated club activities, encouraged student participation, and helped build connections among students.
- Promoted a respectful and inclusive environment where students could share ideas and seek peer support.
Volunteer at Project Concern (2018-06 – 2018-08)
- Assisted families with locating appropriate clothing, food, toys, and other available resources.
- Organized donated supplies and helped maintain an efficient distribution process.
- Welcomed families from diverse backgrounds and provided respectful, patient assistance based on their individual needs.
- Assisted management with organizing donated supplies and preparing resources for distribution.
