Alyssa Joseph
91B
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About
Dedicated and disciplined professional with experience across military operations, customer service, retail leadership, and fulfillment logistics. Known for reliability, adaptability, and strong teamwork in fast-paced environments. Brings a unique combination of Army technical training (91B), supervisory experience, and customer-focused service, making her a strong candidate for roles in security, logistics, retail management, customer support, and operations.
Experience
91B - Army, National Guard - Philadelphia
(2025-03)
- Perform maintenance, troubleshooting, and repairs on tactical wheeled vehicles.
- Conduct safety inspections, diagnose mechanical issues, and ensure operational readiness.
- Maintain detailed maintenance records and support mission-critical operations.
- Collaborate with soldiers and leadership to meet unit readiness standards.
Customer Service - LA Fitness - Philadelphia
(2024-08 - 2025-03)
- Assisted members with check-ins, account updates, and membership questions.
- Provided friendly, professional customer support and resolved concerns promptly.
- Maintained cleanliness and organization of front desk and facility areas.
- Supported daily operations to ensure a positive member experience.
Lead Associate - Rite Aid - Philadelphia
(2022-03 - 2024-07)
- Supervised daily store operations and supported training of new associates.
- Managed inventory, restocking, and merchandise organization.
- Assisted customers with purchases, product questions, and issue resolution.
- Ensured compliance with store policies and maintained a clean, safe environment.
Lead Associate - Dollar General - Philadelphia
(2020-09 - 2022-06)
- Oversaw front-end operations and supported team workflow.
- Handled cash transactions, customer inquiries, and store presentation.
- Conducted inventory counts and maintained accurate stock levels.
- Assisted with opening/closing procedures and daily store tasks.
Fulfillment Associate - Macy's - Philadelphia
(2019-09 - 2020-03)
- Processed online orders, prepared shipments, and organized merchandise.
- Ensured accuracy and speed in order fulfillment operations.
- Coordinated with team members to meet daily productivity goals.
Fulfillment Associate - Target Corp. - New York
(2017-08 - 2019-09)
- Picked, packed, and prepared online orders for shipment.
- Maintained stock organization and supported back-of-house operations.
- Assisted with inventory accuracy and workflow efficiency.
Education
Criminal Justice - Community College of Philadelphia (2024-09)
High School - Colegio Taïwan (2014-06)
