Alyssa Joseph

Dedicated and disciplined professional with experience across military operations, customer service, retail leadership, and fulfillment logistics. Known for reliability, adaptability, and strong teamwork in fast-paced environments. Brings a unique combination of Army technical training (91B), supervisory experience, and customer-focused service, making her a strong candidate for roles in security, logistics, retail management, customer support, and operations.

91B - Army, National Guard - Philadelphia

(2025-03)

• Perform maintenance, troubleshooting, and repairs on tactical wheeled vehicles.
• Conduct safety inspections, diagnose mechanical issues, and ensure operational readiness.
• Maintain detailed maintenance records and support mission-critical operations.
• Collaborate with soldiers and leadership to meet unit readiness standards.

Customer Service - LA Fitness - Philadelphia

(2024-08 - 2025-03)

• Assisted members with check-ins, account updates, and membership questions.
• Provided friendly, professional customer support and resolved concerns promptly.
• Maintained cleanliness and organization of front desk and facility areas.
• Supported daily operations to ensure a positive member experience.

Lead Associate - Rite Aid - Philadelphia

(2022-03 - 2024-07)

• Supervised daily store operations and supported training of new associates.
• Managed inventory, restocking, and merchandise organization.
• Assisted customers with purchases, product questions, and issue resolution.
• Ensured compliance with store policies and maintained a clean, safe environment.

Lead Associate - Dollar General - Philadelphia

(2020-09 - 2022-06)

• Oversaw front-end operations and supported team workflow.
• Handled cash transactions, customer inquiries, and store presentation.
• Conducted inventory counts and maintained accurate stock levels.
• Assisted with opening/closing procedures and daily store tasks.

Fulfillment Associate - Macy's - Philadelphia

(2019-09 - 2020-03)

• Processed online orders, prepared shipments, and organized merchandise.
• Ensured accuracy and speed in order fulfillment operations.
• Coordinated with team members to meet daily productivity goals.

Fulfillment Associate - Target Corp. - New York

(2017-08 - 2019-09)

• Picked, packed, and prepared online orders for shipment.
• Maintained stock organization and supported back-of-house operations.
• Assisted with inventory accuracy and workflow efficiency.

Criminal Justice - Community College of Philadelphia (2024-09)

High School - Colegio Taïwan (2014-06)