Operations Manager at The Head Spa Sanctuary (2024-06 – 2026-04)
- Coordinated daily consultations, scheduling, and follow-ups in a fast-paced clinic, keeping appointments organized and running efficiently
- Handled a high volume of phone calls and emails, assisting clients with bookings, service questions, and general inquiries
- Reviewed intake forms prior to appointments, confirming medical history, consent forms, and personal details were complete and accurate
- Supported front desk operations by managing scheduling flow and keeping providers on track throughout the day
- Monitored and maintained inventory levels, placing orders and ensuring essential supplies were consistently stocked for daily operations
- Maintained a clean, safe, and professional environment by following sanitation and operational standards
- Assisted with reporting, documentation, and administrative tasks as needed
- Contributed to a welcoming, patient-focused experience from check-in through check-out
- Entered and updated accurate client and employee information within scheduling and record systems
Family Caregiver at Private Family Care
- Assisted with daily care needs, including medication reminders, appointment coordination, and mobility support
- Communicated with healthcare providers and helped manage medical appointments and care schedules
- Maintained a supportive and compassionate environment while ensuring comfort and safety
- Provided organization and oversight for daily routines and care-related responsibilities
Certified Starbucks Barista Trainer at Harris Teeter - Charlotte, NC (2022-07 – 2024-07)
- Directed daily business operations to ensure efficiency, productivity, and quality service across all departments
- Developed and implemented process improvements that enhanced workflow and reduced operational costs
- Managed budgeting, scheduling, inventory, and vendor relations to support business objectives
- Supervised and trained staff, fostering a positive and high-performing team culture
- Analyzed performance metrics and prepared reports to guide strategic decision-making
- Ensured compliance with company policies, safety regulations, and customer service standards
To-Go Specialist at Empire Pizza - Mint Hill, NC (2021-04 – 2023-12)
- Managed phone and in-person orders with accuracy and efficiency to ensure a smooth togo service
- Greeted and welcomed guests, recorded party sizes, and coordinated seating to maintain optimal table flow
- Delivered exceptional customer service in a fast-paced environment, contributing to a positive dining experience
- Collaborated with kitchen and serving staff to ensure timely and accurate order fulfillment
