Alyssa Moore

Results-driven operations leader with 15+ years of experience in hospitality management, team development, sales growth, and operational improvement. Proven success leading high-performing teams, reducing costs, improving guest satisfaction, and implementing processes that increase efficiency. Skilled in employee training, conflict resolution, inventory management, and achieving performance goals in fast-paced environments.

Assistant General Manager - Mandolino's Artisan Pizza - Davidson, NC

(2022-09 - 2023-12)

• Hired, trained, coached, and terminated employees
• Established and implemented a bar/alcohol program which increased overall sales by 13%
• Reduced operating costs by sourcing and implementing a new paper supply vendor
• Increased sales by coaching servers on sales techniques
• Created a successful training program for all hourly positions
• Simplified catering execution to grow off-premise sales

Restaurant Manager - Olive Garden - Salisbury, NC

(2014-03 - 2022-06)

Managed daily restaurant operations including staffing, training, guest satisfaction, sales performance, labor management, inventory control, and compliance standards. Served in other capacities, including Server, Bartender, Delivery Specialist, Certified Trainer, and Service Professional.

• Led and coached team members to achieve sales, service, and retention goals
• Developed new employees through structured training programs
• Monitored labor costs, inventory usage, and operational efficiency
• Supported a high-performing team recognized among top Olive Garden locations worldwide

Lead Banquet Server - Holiday Inn - Salisbury, NC

(2005-05 - 2013-06)

• Ensured banquets executed to exact standards as defined by contract
• Assisted Director of Sales and Catering in managing banquet servers
• Adapted to last minute contract alterations

Lead Server - Philip's Steak and Pasta - Salisbury, NC

(2011-11 - 2012-06)

• Led service team by example
• Created schedules and managed server responsibilities
• Adapted to ever-changing work environment, including menu modifications and changing owners
• Worked alongside management to create and implement tactics to market the new business

High School Diploma - South Rowan High School

UNC Charlotte (2007-09 - 2008-05)

Business Administration - Rowan Cabarrus Community College