Alyssa Torrez

Customer-focused professional with experience in service advising, intake coordination, event management, customer communication, scheduling, documentation, and vendor coordination. Known for staying organized in fast-paced environments, communicating professionally, and handling multiple priorities while providing a positive customer experience.

Event Manager at Roadside / Events Operations (2024-05 – Present)

Coordinate events, client communication, guest experience, records, budgets, vendors, payments, and team activities.

• Manage multiple event details and deadlines while maintaining organized documentation and professional communication.
• Communicate with clients, vendors, and internal teams to resolve issues and keep operations running smoothly.

Intake Specialist at Rocky Mountain Truck Center (2023-01 – 2024-05)

• Handled inbound calls and gathered accurate customer and service information.
• Explained company policies and procedures while providing professional customer service.
• Entered and maintained customer information and communicated service needs to appropriate team members.
• Managed multiple calls and customer requests in a fast-paced environment.

Service Advisor at Rocky Mountain Truck Center (2021-02 – 2023-01)

• Created and managed work orders, purchase orders, estimates, and customer service documentation.
• Communicated with customers regarding repairs, service needs, pricing, and timelines.
• Ordered and received parts and coordinated information between customers, technicians, and vendors.
• Handled phone calls and customer questions while maintaining accurate records and service details.

Associate of Science – Lamar Community College (LCC)