Alyssa Welch

Operations executive skilled in driving performance management and operational excellence across multiple locations. Expertise in developing leadership capabilities, enforcing compliance, and streamlining processes to enhance overall efficiency and accountability, contributing to significant organizational growth.

Director of Operations at The Rush Funplex (2021-07 – Present)

• Direct operations across 8 locations (~60 employees each; ~$17M total revenue), ensuring alignment with company goals, policies, and performance expectations
• Serve as direct supervisor to General Managers, leading hiring, training, performance management, promotions, and terminations
• Build leadership capability across locations by coaching GMs to improve team performance, accountability, and operational execution
• Develop, implement, and enforce company-wide policies and procedures, driving consistency across all locations
• Ensure compliance with operational standards, proactively addressing performance gaps and enforcing accountability
• Identify operational inefficiencies and implement improvements to increase scalability, consistency, and profitability
• Oversee and process payroll for all locations, ensuring accuracy, compliance, and timeliness
• Manage accounts payable and financial reconciliation, ensuring all bills are paid and accounts remain accurate and up to date
• Lead vendor coordination and supply ordering, maintaining operational efficiency and cost control
• Gather, organize, and manage documentation for state audits, insurance audits, and legal matters, maintaining audit readiness and reducing risk

Manager at The Rush Funplex (2013-01 – 2021-07)

• Following up with clients to ensure events went well
• Managed administrative tasks such as scheduling appointments, making flyers
• Managed up to 60 employees, implementing corrective actions to align with organizational development goals
• Addressed customer concerns while ensuring quality assurance standards were met
• Planned and coordinated meetings and special events
• Ordered and distributed office supplies while adhering to a fixed office budget
• Screened applicant resumes and coordinated interviews
• Calculated and submitted payroll by due date
• Answered and managed incoming and outgoing calls while recording accurate messages
• Represented the organization to private businesses, government entities and general public
• Led outreach efforts at community expos to promote brand awareness
• Managed customer relationships by promptly addressing inquiries and concerns
• Maintained a clean and sanitary work environment to ensure safety and compliance
• Developed and enforced policies that contributed to significant company growth

Front Desk Attendant at The Rush Funplex (2013-01 – 2014-01)

• Led customer service efforts to ensure customers had an upbeat experience with the services provided
• Being able to multi-task and all while making sure customers are getting exceptional service
• Setting people up for various activities such as bowling, laser tag, mini golf and arcade
• Performed general housekeeping duties to maintain cleanliness and organization in the facility

High School Diploma – Northridge High School (2012-05)