SR Staff Appraiser - Nexterra Solutions - Nashville, TN
(2023-02)
- Drove revenue growth and operational profitability across multiple USAA and Liberty Mutual drive-in locations by optimizing staffing, dispatching, and production workflows.
- Led and coached appraisal teams to improve close rates, capture ratios, and overall sales performance on insurance claims.
- Built and maintained strong client relationships with major insurance carriers, resulting in increased volume and repeat business.
- Implemented process improvements that enhanced cycle times, reduced costs, and boosted customer satisfaction scores.
- Managed multi-site operations, including budgeting, expense control, and resource allocation to maximize profitability during peak demand periods.
- Strategically dispatched appraisers to high-opportunity territories, balancing travel efficiency with revenue capture.
- Performed hail damage inspections and successfully sold repairs for the company, consistently closing high-value jobs by turning vehicle assessments into approved and profitable repair work.
Team Supervisor / Adjuster - TheBest Claims Solutions - Irving, TX
(2019-09 - 2022-11)
- Developed strategic plans for day-to-day operations.
- Oversaw high-volume account operations with 10-person team focused on efficient claims administration, estimate and other management needs.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Managed employee training for all new recruits offered continuous advice, guidance, and mentorship on duties and best practices.
- Estimated and wrote claims for collision, flood, wind and hail estimates for USAA, Liberty Mutual, Pekin, Sentry, Shelter, and KHS
- Dispatched claims to appraisers in locations of claims around the country
- Supervised and trained CAT Teams for progressive insurance.
Independent Adjuster - Worley Catastrophe Response - Farmers Branch, TX
(2018-09 - 2019-01)
- Managed large-loss claims and contractor estimates.
- Assisted policyholders with emergency expenses, loss documentation, and settlement support.
- Provided bilingual communication support, including sign language interpretation.
Project Manager / Sales Consultant - Vertical Roofing - Fort Worth, TX
(2017-04 - 2018-11)
- Managed full sales cycle from prospecting and inspections to closing contracts and project completion.
- Generated new residential and commercial business through referrals, networking, and field sales.
- Oversaw roofing projects from contract signing through installation, ensuring timelines and budgets were met.
- Coordinated subcontractors, suppliers, insurance carriers, and customers.
- Increased client satisfaction through clear communication and issue resolution.
Senior Project Manager / Sales Consultant - Roofing Professionals of Texas - North Richland Hills, TX
(2016-01 - 2017-04)
- Drove residential and commercial roofing sales through inspections and storm restoration opportunities.
- Managed multiple concurrent projects, vendor schedules, materials procurement, and customer communication.
- Ensured code compliance, quality control, and profitable project execution.
Automotive Technician - Firestone Complete Auto Care
Automotive Technician - AutoNation Honda Lewisville
Body Shop Assistant / Service Writer - Southwest Ford
Equipment Operator - Baker Hughes
Route Delivery Driver - FedEx
