Full Time Senior tax Analyst - H&R Block
(2021-09)
My responsibilities in H&R Block is:
- Answer around 50 clients phone calls, 25 Emails and Text Messages
- Managed a high-volume portfolio of clients, specializing in advanced tax scenarios, including self-employment, rental properties, and multi-state returns
- Represented clients and provided comprehensive support during IRS and state tax audits, ensuring proper documentation and compliance
- Mentored and trained junior tax associates during tax season, reviewing returns for accuracy and ensuring adherence to internal company policies
- Completed over 18+ hours of annual continuing education to stay fully up-to-date with evolving federal and state tax codes
Full time business support analyst - Goldman Sachs
(2021-03 - 2023-09)
My responsibilities in Goldman Sachs are
- Answer around 50 phone calls a day to provide Clients updated information regarding their accounts and help them to re-set and change their passwords
- FiCC Go system access to trouble-shooting client Tickets and requests
- GSOE system access to update our Global market department accounts so they would be able to help their clients
- Onboarding team to enable and activate our clients for Bloomberg platform, marketAxess platform, and Trade web platforms
- Use IRP and IDHUP SYSTEM as tools to improve, create, enable Disable accounts including sending welcoming emails with the new instructions and password
- Update overrides and price-tiers for the oil products and Gold
Unemployed
(2015-03 - 2021-09)
Taking care of Son and family
IT Service Desk Technician - Lackland Air force Base - San Antonio, Texas
(2010-07 - 2015-03)
- Answer at least 70 phone calls a day to Provide prompt and courteous customer service
- Provide end-user, Client Support Admin (CSA) and Network Computer Center NCC) phone support
- Account Administration using tools such as Active Directory and DRA
- Remotely diagnoses and troubleshoots client workstations using Remote desktop or similar applications
- Document all incidents using Remedy incident management application
Linguist Analyst - National Security Agency - Virginia
(2008-09 - 2010-09)
Performed duties as a language analyst for NSA. Cannot provide additional information regarding this position for security reasons.
Translator - DIA - Fair fax, Virginia
(2008-05 - 2010-09)
Worked to translate full documents and full summary details documents for the DIA.
DOD linguist Analyst - U.S. Army - Fair fax, Virginia
(2004-05 - 2008-08)
Worked for U.S. Army engaged in building Iraq's infrastructure, Economic development and media. Worked with Civil Affairs.
- Fluent in all the Arabic dialects
- Interpreted and translated sensitive intelligence documents and Interrogator at the detention
- Accompanied U.S. Army Commanders as an interpreter in the missions
