Amanda Ballard

Create a warm and welcoming environment for all visitors Accept donations and mail on behalf of the agency Greet, welcome and guide volunteers, guests, and other visitors to appropriate departments and services

Community Engagement Specialist Team Lead - CHATT Foundation Center for Homeless Advancement for Today and Tomorrow - Chattanooga, TN

(2024-03 - 2025-06)

• Create a warm and welcoming environment for all visitors
• Accept donations and mail on behalf of the agency
• Greet, welcome and guide volunteers, guests, and other visitors to appropriate departments and services
• Assist the Food Services staff with control and supervision of the dining room
• Conduct opening and closing procedures for the Welcome Center
• Train and assist Welcome Center volunteers
• Perform proper opening, closing, and supervision of the Community Center
• Conduct triage assessments with people needing services
• Document services provided for individuals to meet community data needs
• Maintain a clean, orderly, and safe day center
• Conduct mail distribution, assign telephone usage, provide laundry and hygiene services, and assist participants with other needs
• Give direction to new guests for other appropriate programs and agencies for service
• Enforce Community Center rules and regulation
• Assist volunteer groups and agencies to conduct events and activities in the Community Center
• Provide interview room access to outside agencies and personnel providing supportive services
• Assist other departments and programs of CF as needed
• Assist in planning and coordinating events

Direct Support Professional - Life Bridges - Cleveland, TN

(2023 - 2024)

Provide support to individuals with developmental and intellectual disabilities including assistance with personal hygiene, meal prep, community integration activities, medication administration, activities of daily living, all while following each clients Individual Support Plan.

Family Advocate - Family Resource Agency - Cleveland, TN

(2022-01 - 2023-08)

Recruitment, eligibility, and enrollment of Pre-k and Head Start children. Provide family services and follow Tennessee state health mandates for all enrolled families. Track attendance and program participation, schedule family engagement sessions, and assist with coverage issues. Provide social services for enrolled families. Develop family service plans to address goals of each family. Follow up with goal outcomes and provide referrals for services needed.

Psychology (Some college) - Psychology - Cleveland State Community College (2020-08 - Present)

High school diploma or GED - Upper secondary education