Customers Service
Send a job offer directly to this candidate
Dedicated customer service professional with over 10 years of experience delivering exceptional client satisfaction. Adept at quickly adapting to any situation, driven by a proactive and student mentality. Skilled in providing transparency to help customers make quicker decisions, practicing patience and empathy, and consistently exceeding expectations to ensure customer satisfaction
August 2024 - Present, Richardson, T exas
● Identified prospective clients through leads and referrals.
● Reviewed clients' Medicare Advantage plans to identify necessary changes or additions.
● Ensured compliance while guiding customers smoothly through the enrollment process.
Autus 500 / Executive Account Manager
May 2021- March 2024, Chicago IL
● Attended meetings to learn and apply advanced sales and marketing techniques for building strong customer relationships.
● Worked both individually and collaboratively to achieve personal and company sales goals.
● Represented clients with professionalism and integrity, consistently delivering excellent service.
● Educated customers on product benefits and provided tailored solutions to meet their needs.
Walmart Supercenter/ Customer Service Associate
January 2017- November 2020, Cicero IL,
● Greeted customers as they proceeded to the register, ensuring a welcoming experience.
● Processed payments via cash, check, and electronic methods.
● Answered incoming calls to provide information about products, services,store policies, and promotions.
● Fulfilled online grocery pickup orders efficiently and accurately.
Northeastern Illinois University / CMT-Communication Media and Theatre
BA
January 2020 - Present, Chicago IL
City Colleges of Chicago - Richard J. Daley/ Business and Economics
August 2016 - May 2019, Chicago IL
Gpa: 3.5 graduated
