Amanda Castillo

Detail-oriented and dependable administrative professional with more than nine years of experience supporting a private adoption agency. Skilled in handling confidential medical records, assisting with legal documentation, coordinating with healthcare providers, and providing professional administrative support. Known for accuracy, reliability, strong communication skills, and the ability to learn new responsibilities quickly.

Administrative Support - Adoption Angels

(2010-08 - 2020-11)

• Prepared confidential medical records by removing identifying information before providing records to adoptive families.
• Assisted caseworkers by witnessing legal documents during birth parent relinquishment proceedings.
• Requested, received, organized, and tracked medical and hospital records.
• Managed incoming and outgoing telephone calls in a professional and courteous manner.
• Entered and maintained information in computer systems with accuracy and attention to detail.
• Maintained confidentiality when handling sensitive records and information.
• Provided administrative assistance to support efficient day-to-day office operations.
• Worked collaboratively with caseworkers, healthcare providers, and office staff.

Child Day Care Center Volunteer

• Assisted with the care and supervision of children ranging from newborns to approximately 12 years old.
• Helped create a safe, caring, and positive environment for children.
• Supported staff with daily activities and childcare responsibilities.
• Demonstrated patience, dependability, and teamwork while assisting staff and children.

High School Coursework