Amanda Ekaiko

Compassionate and detail-oriented healthcare professional with experience in medical assisting, patient registration, front-office operations, insurance verification, scheduling, and clinical support. Skilled at providing exceptional customer service, maintaining accurate patient records, coordinating care, and working efficiently in fast-paced healthcare environments. Dedicated to serving patients with professionalism and empathy and eager to contribute to the U.S.

Department of Veterans Affairs as a Medical Support Assistant or Nursing Assistant.

Clinical Assistant / Front Desk Receptionist - Epic Primary Care - Southfield, MI

(2025-11 - 2026-05)

• Performed EKGs, phlebotomy, injections, vaccinations, and diagnostic testing.
• Managed patient scheduling, check-in/check-out, insurance verification, and front desk operations.
• Maintained patient records and ensured HIPAA compliance.

Insurance Verification Specialist (Contract) - Blue Cross Blue Shield of Michigan - Remote

(2024-10 - 2025-04)

• Verified insurance eligibility, benefits, copays, deductibles, and coverage details.
• Reviewed authorization and referral requirements.
• Resolved coverage discrepancies and documented results accurately.

Medical Assistant / Office Assistant - Henry Ford Health - West Bloomfield, MI

(2022-10 - 2025-05)

• Managed patient intake, scheduling, payment collection, insurance verification, EMR documentation, and administrative support.
• Delivered exceptional customer service in a fast-paced healthcare environment.

Medical Assistant / Receptionist - Superior Family Medicine - Southfield, MI

(2022-08 - 2022-10)

Registrar - St. Joseph Mercy Hospital - Livonia, MI

(2021-03 - 2022-07)

Retail Assistant Manager - T-Mobile - Commerce Township, MI

(2021-09 - 2022-03)

Bachelor of Health Science & Nursing - Health Science & Nursing - Maryville University