Account Manager - AVS Dental - Ronkonkoma, NY
(2024-01 - 2026-01)
- Dental/Vision Sales
- 150+ inbound/outbound calls per day to enroll/renew plans nationwide.
- Managed client relationships to ensure satisfaction and retention.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Coordinating with dental offices to verify eligibility for patients, enroll offices into the plan and send fee schedules.
- Data entry with creating new accounts in CRM system.
Dental Treatment Coordinator - Cloud Dentistry & Princess Dental Staffing
(2020-01 - 2026-01)
- Dental treatment coordinator temp jobs around the valley as needed.
Discovery Manager - Bionic Smile - Las Vegas, NV
(2024-01 - 2024-12)
- All-On-4 Dental Implant Sales
- Zoom consultations with 14-17 prospective patients a day nationwide.
- Open dental and salesforce software, Outlook, 7 preferred lenders to set patients up with loans: Proceed Finance, Ally, Lending Club, Onederful Finance, Alphaeon, Cherry, Care Credit.
- Heavy patient communication: phones, texting, emailing, presentations and follow up to get proper medical records, setting up appointments and coordinating with our Dr's and scheduling team.
- Dental/Healthcare Management: Responsible for hiring/training staff, onboarding and HR compliance. Data entry.
- Account audits and revenue cycle management to include: claims processing, insurance follow ups, appeals, procedures not attached
Practice Manager - North Scottsdale Dental - Scottsdale, AZ
(2022-01 - 2023-12)
- Dental/Healthcare Management: Responsible for hiring/training staff, onboarding and HR compliance. Data entry.
- Account audits and revenue cycle management to include: claims processing, insurance follow ups, appeals, procedures not attached
Practice Manager - Dr. John Harman Dental Care of Arcadia - Phoenix, AZ
(2022-01 - 2022-12)
- Dental/Healthcare Management: hiring/onboarding/training new staff members.
- Patient check in/check out, treatment planning/presentation and scheduling to hit monthly goals,
- Insurance verification, sending/checking on outstanding claims, AR/AP, monthly statements, insurance aging, appeals, office supplies,
- Maintaining relationships with specialty offices and reps and setting up lunch/learns.
Practice Manager - Daniel C. Sluyk DDS Family Dentistry - Scottsdale, AZ
(2018-01 - 2020-12)
- Dental/Healthcare Management: created policies/procedures, trained new staff, set monthly/quarterly/yearly goals with the doctor and team.
- Dental practice merge with another office, AR/AP, insurance claims filing.
- Heavy treatment plans focusing on full mouth rehabs, hybrid dentures (est 35k per case) and cosmetic treatment with acceptance tracker at 90% case acceptance approval.
Lead Treatment/Financial Coordinator - Alameda Dental Care - Tempe, AZ
(2013-01 - 2017-12)
- Dental/Healthcare lead front office/trainer.
- Heavy inbound/outbound calls averaging 10 new patient calls per day/60+ added new patients per month
- Lead treatment planner and trainer, head marketing promotional employee for all Invisalign cases with high acceptance rate.
- Assistant to office manager regarding reports, outstanding claims, preparing/sending appeals, accounts receivable/payable, posting and conducting dental statements and excel spreadsheets.
- Prepared and reviewed all treatment cases, accounts receivables and aging reports and all outstanding balances. Dropped AR from 38% uncollected revenue to 8% in 8 months time as well as increased from 8 to 16 new patients per month.
- Developed new in-house savings plan, campaign promos, policies and procedures, lead office meetings to discuss daily/monthly production and collections goals.
- Insurance negotiating/recredentialing.
- Responsible for all meetings, emails and correspondence between patients, vendors, and third party referral offices regarding patient treatment status.
- Dental/Healthcare Management: hiring/onboarding/training new staff members.
- Dental Seminars/Workshops discussing denture hybrid cases, team building and continued education including Vegas Seminar in July 2013.
