Dental Receptionist at Bright Healthy Smiles (2026-06 – Present)
- Greeted patients, scheduled appointments, and managed a busy front desk in a fast-paced dental office.
- Answered multi-line phone calls, responded to patient inquiries, and provided exceptional customer service.
- Verified dental insurance eligibility, processed claims, and explained payment options to patients.
- Collected patient information, updated electronic health records, and maintained accurate documentation.
- Coordinated patient check-in and check-out procedures while ensuring a positive patient experience.
- Processed payments, balanced daily receipts, and handled billing transactions accurately.
- Assisted with appointment confirmations, recalls, and follow-up communications to reduce missed appointments.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Collaborated with dentists, hygienists, and clinical staff to ensure efficient office operations.
- Managed office supplies, organized patient files, and maintained a clean, welcoming reception area.
Remote Customer Service Representative at SPEAR Physical Therapy (2022-06 – 2026-06)
- Handle high-volume inbound calls while providing excellent customer support to patients.
- Meet daily performance metrics and manage tasks effectively in a remote work environment.
- Answer questions, collect data, resolve concerns, and provide information about services and clinic locations.
- Coordinate patient care by scheduling services and directing patients to appropriate departments.
- Enter and update patient demographics and insurance information in EMR systems.
- Contact patients regarding insurance authorizations, benefits, and updates to continue with care.
- Communicate with patients and therapists via phone and email regarding schedules and documentation.
Receptionist/Administrative Assistant at Advanced Care Staffing (2019-02 – 2020-03)
- Answer multiple phone calls and direct callers to correct departments.
- Greet any clients and provide them with necessary paperwork that needs to be filled out.
- Collect any documents from clients make copies and scan them to shared drive.
- Keep work space clean and safe.
- Keep Records of Clients and paperwork.
- Answer any questions or concerns about the company or forms.
- Make sure all office supplies are stocked and will place orders for any and all office supplies needed.
Front Desk Supervisor at Hampton Inn & Suites (2018-12 – 2019-12)
- Greet, register and assign rooms to arriving guests.
- Make and confirm reservations.
- Keep records of room availability and guests accounts manually or using computers.
- Date-stamp, sort and file any credit card authorizations, third-party reservations and any other important documents.
- Transmit and receive messages using telephones or telephone switchboard.
- Post charges and take payments for room, tax, food, liquor, phone calls manually or using computers.
- Maintain clean and safe lobby.
Seasonal Sales Associate at UGG (2018-11 – 2019-01)
- Maintain clean and orderly checkout areas and other general cleaning duties.
- Stock shelves, and mark prices on shelves and items.
- Compute and record total of transactions.
- Receive payments by cash, gift cards or credit cards.
- Issue receipts, refunds, credits or change due to customers.
- Answer customers questions and provide information on procedures or policies.
- Adapt to a fast paced environment and be able to shift into multiple positions.
Barista at Starbucks (2017-08 – 2018-07)
- Prepare and serve hot or cold beverages such as coffee, espresso drinks and blended coffees or teas.
- Clean or sanitize work areas, utensils and equipment.
- Order, receive or stock supplies or retail products.
- Receive and process customer payments using cash, gift cards or credit cards.
- Serve prepared foods such as muffins, biscotti, or bagels.
- Wrap, label, or date food items for sale.
- Make sure retail items are priced and shelved correctly.
- Work at a fast paced while connecting with customers being able to shift between positions.
