Full Time Coach/Operations Manager at CrossFit Achieve (2025-05 – Present)
- Lead group CrossFit classes, prepare the timeline for class, ensure class is set up with proper equipment and maintain leadership over class while cultivating the "best hour of their day"
- Program design for personal training clients for both in person clients and hybrid clients who seek extra programming but prefer to do the programming on their own time line.
- Creation and execution of the 90 day client journey after a client enters our community as a new client; nurturing their journey, executing welcome gifts and new client intake forms as well as making sure they integrate naturally into the community.
- Lead nurture through Gym Lead Machine, ensuring that any new leads get a touch point from a coach within the first 24 hours at most, within 12 hours or less ideally.
Admin NCO/Staff Sergeant at Army National Guard (2023-05 – 2025-03)
- Helped aid in the administrative preparation, execution and follow through for all deployment documentation for 62 Soldiers in our unit which included all personnel folders and files, pay documents, and medical records.
- Ensure all soldiers' records stay up to date with awards, skills and schools while deployed to aid in appropriate placement in the promotion cycle.
- Entrusted with leading a small team of soldiers while in Iraq, to operate and manage a Class IV stock yard and ensure the projects around the base all had the proper supplies needed to get the projects done that needed to be completed before aiding in the retrograde of the base.
- Wrote and filed awards, memorandums, and any miscellaneous paperwork for all soldiers throughout the pre-mobilization, deployment and post-mobilization process.
- The only Water Treatment Supply Specialist in the unit responsible for keeping the equipment operational, reporting any faults in a timely manner and training soldiers on how to utilize and operate the equipment appropriately
- Unit Fitness Coordinator, assisting with unit fitness programs to include CrossFit Coaching while deployed overseas
- Unit Hazmat Coordinator, aiding in ensuring all of our equipment and all the equipment of the 5 units we were responsible for, was properly maintained and documented according to the Hazardous Material Standards required of each type of equipment.
Client Success Manager at Nutritional Coaching Institute (2021-10 – 2023-05)
- Responsible for onboarding all new clients in each program from the nutrition education programs and also the business coaching programs
- Established and grew the Client Success Department from the ground up, to include writing SOP's, hiring staff as needed as well as firing staff when warranted.
- Trouble shot any and all client complaints/refund requests within the programs.
- Coached clients on how to build their own client success programs within their businesses
- Established a clear line of communication for clients to receive coaching in a timely manner, receive coaching materials needed and receive assistance within a 12 hour time frame.
