Amanda Hilmar

Compassionate, fervent, energetic, and highly dependable. I bring a positive attitude, strong work ethic, and a genuine passion for providing exceptional customer service. I thrive in fast-paced environments where multitasking, organization, and teamwork are essential, and I'm equally confident working independently when needed.

As a quick learner, I enjoy embracing new challenges and continuously expanding my skills. I take pride in creating positive experiences for both customers and coworkers by staying calm, adaptable, and solution-focused—even in controlled chaos, where I tend to do my best work. My goal is always to ensure every patient and client feels welcomed, valued, and cared for while giving my supervisors confidence that every task is handled with professionalism and attention to detail.

Hoping to bring my enthusiasm, dedication, and upbeat personality to a team where I can continue to grow, contribute, and make a meaningful difference in our community. As a added bonus, I have a great sense of humor and love leaving people with a smile.

Authorized to work in the US for any employer.

Overnight Front Desk Agent at SCP Hilo Hotel (2024-06 – Present)

• Provide exceptional customer service by warmly greeting guests, checking guests in and out efficiently, and ensuring a positive experience from arrival to departure.
• Answer and manage a high volume of incoming phone calls from guests, travel agencies, corporate partners, and the general public while providing accurate information, scheduling accommodations, and resolving inquiries.
• Process payments, deposits, refunds, and other financial transactions accurately while maintaining cash-handling standards and attention to detail.
• Assist guests traveling with pets by explaining pet-friendly policies, coordinating appropriate accommodations, and ensuring a welcoming experience for both guests and their animals.
• Resolve guest concerns and complaints professionally by finding prompt solutions while maintaining a calm, positive, and empathetic demeanor.
• Prioritize multiple responsibilities simultaneously in a fast-paced overnight environment while remaining organized, detail-oriented, and customer-focused.
• Perform administrative duties including data entry, filing, email correspondence, and maintaining accurate guest records.
• Work independently with minimal supervision while making sound decisions and ensuring smooth hotel operations throughout overnight shifts.

Front Desk Receptionist at Maika'i Veterinary Clinic LLC (2021-09 – 2022-03)

• Triage incoming patients and prioritize appointments based on urgency.
• Answer and manage high-volume incoming phone calls while providing exceptional client service.
• Schedule, confirm, reschedule, and cancel appointments while maintaining an organized daily schedule.
• Process point-of-sale transactions, payments, billing, and client account balances accurately.
• Prepare, process, and dispense prescription medications as directed.
• Maintain electronic patient records through accurate data entry and electronic filing.
• Monitor and complete daily inventory of medications, supplies, and office materials.
• Manage email, text, and fax communications while ensuring timely follow-up.
• Maintain a clean, organized, and welcoming front office environment.
• Perform additional administrative and operational duties as assigned by management.

Travel Coordinator at HMSA Quest Integration (2019-11 – 2020-01)

Adecco (Temporary Assignment)

• Coordinate medical travel arrangements for HMSA policyholders requiring transportation for medical care and appointments.
• Provide compassionate, empathetic support to clients experiencing serious medical conditions and stressful life situations.
• Answer incoming phone calls, assess client needs, and coordinate appropriate travel accommodations.
• Maintain accurate records while navigating multiple computer systems and databases.
• Utilize Microsoft Word, Excel, Outlook, and other office software to complete administrative tasks efficiently.
• Communicate professionally with clients, healthcare providers, and travel vendors to ensure seamless coordination of services.
• Prioritize multiple cases while maintaining accuracy, confidentiality, and exceptional customer service.
• Perform additional administrative and clerical duties as assigned.

Front Desk Receptionist at Aloha Veterinary Center (2019-05 – 2019-07)

• Perform a variety of administrative and front desk duties to support the daily operations of a busy veterinary practice.
• Answer and manage incoming phone calls promptly while providing friendly, compassionate, and professional client service.
• Schedule, confirm, reschedule, and cancel patient appointments while maintaining an organized appointment calendar.
• Maintain accurate patient medical records through both electronic recordkeeping and hard-copy filing systems.
• Prepare exam rooms, medical supplies, and patient information to ensure veterinarians are equipped for efficient appointments and examinations.
• Clean and sanitize exam rooms and maintain a safe, organized, and welcoming clinical environment.
• Assist with general office organization and daily operational tasks to ensure smooth workflow throughout the clinic.
• Collaborate with veterinarians and team members to provide exceptional care and support for patients and their humans.
• Perform additional administrative, reception, and clinical support duties as assigned.

Preschool Teacher Assistant at St. Joseph Montessori Based Preschool (2014-10 – 2019-05)

• Assist with the daily care, supervision, and development of up to 48 children ages 5 and under in a safe, nurturing, and engaging Montessori learning environment.
• Support lead teachers in implementing Montessori teaching methods, age-appropriate educational activities, and structured classroom routines.
• Complete Montessori training/certification to promote child-centered learning and development.
• Maintain CPR certification and respond appropriately to medical emergencies while prioritizing the health and safety of every child.
• Prepare and serve meals and snacks while following health, safety, and sanitation guidelines.
• Maintain a clean, organized, and safe classroom by completing daily cleaning, sanitizing, and classroom preparation tasks.
• Foster positive relationships with children by encouraging social, emotional, and developmental growth through patience, compassion, and positive reinforcement.
• Communicate professionally with parents and staff regarding daily activities, routines, and student needs.
• Collaborate with fellow teachers to ensure the smooth operation of daily classroom activities and school events.
• Perform additional childcare, administrative, and classroom support duties as assigned.

Youth Development Specialist at Boys and Girls Club of The Big Island (2014-09 – 2016-08)

Group leader duties included planning and organizing afterschool activities for children ages 6-17 years old. Help with homework, tutoring, and meal service.

Teachers Aide at YWCA Hawaii Island (2012-02 – 2016-05)

Aided preschool teachers in planning and prep for preschool age students. Responsible for all food prep and service.

Server/Cashier at HMS Hosts (2010-02 – 2010-08)

Server, cashier, and buser in busy airport food court.

Consumer Banking Representative at Bank of Hawaii (2009-08 – 2010-08)

• Open and maintain consumer checking, savings, and other deposit accounts while providing personalized banking solutions.
• Perform general teller responsibilities, including processing deposits, withdrawals, payments, transfers, and balancing cash transactions with accuracy.
• Assist customers with consumer banking services, including credit card applications, loan referrals, and account maintenance.
• Provide professional customer service while ensuring compliance with banking regulations, security procedures, and confidentiality standards.

Assistant Manager at Pizza Hut Hawaii (2005-04 – 2010-01)

Assistant manager duties to include, customer service, serving tables, closing shift, balancing cash vault and registers, weekly inventory, employee scheduling, etc.

Some college in Early Childhood Education and Development – Hawaii Community College (2018-08 – 2018-12)

Certificate of Completion in Administrative Medical Assistant – Hawaii institute of Healthcare and Training Services (HIHTS) (2014-05 – 2014-08)

College in Hospitality and Tourism – University of Hawaii Maui College (2006-08 – 2007-03)

High School Diploma in General Education – King Kekaulike High School (2002-09 – 2006-06)