Overnight Front Desk Agent at SCP Hilo Hotel (2024-06 – Present)
- Provide exceptional customer service by warmly greeting guests, checking guests in and out efficiently, and ensuring a positive experience from arrival to departure.
- Answer and manage a high volume of incoming phone calls from guests, travel agencies, corporate partners, and the general public while providing accurate information, scheduling accommodations, and resolving inquiries.
- Process payments, deposits, refunds, and other financial transactions accurately while maintaining cash-handling standards and attention to detail.
- Assist guests traveling with pets by explaining pet-friendly policies, coordinating appropriate accommodations, and ensuring a welcoming experience for both guests and their animals.
- Resolve guest concerns and complaints professionally by finding prompt solutions while maintaining a calm, positive, and empathetic demeanor.
- Prioritize multiple responsibilities simultaneously in a fast-paced overnight environment while remaining organized, detail-oriented, and customer-focused.
- Perform administrative duties including data entry, filing, email correspondence, and maintaining accurate guest records.
- Work independently with minimal supervision while making sound decisions and ensuring smooth hotel operations throughout overnight shifts.
Front Desk Receptionist at Maika'i Veterinary Clinic LLC (2021-09 – 2022-03)
- Triage incoming patients and prioritize appointments based on urgency.
- Answer and manage high-volume incoming phone calls while providing exceptional client service.
- Schedule, confirm, reschedule, and cancel appointments while maintaining an organized daily schedule.
- Process point-of-sale transactions, payments, billing, and client account balances accurately.
- Prepare, process, and dispense prescription medications as directed.
- Maintain electronic patient records through accurate data entry and electronic filing.
- Monitor and complete daily inventory of medications, supplies, and office materials.
- Manage email, text, and fax communications while ensuring timely follow-up.
- Maintain a clean, organized, and welcoming front office environment.
- Perform additional administrative and operational duties as assigned by management.
Travel Coordinator at HMSA Quest Integration (2019-11 – 2020-01)
Adecco (Temporary Assignment)
- Coordinate medical travel arrangements for HMSA policyholders requiring transportation for medical care and appointments.
- Provide compassionate, empathetic support to clients experiencing serious medical conditions and stressful life situations.
- Answer incoming phone calls, assess client needs, and coordinate appropriate travel accommodations.
- Maintain accurate records while navigating multiple computer systems and databases.
- Utilize Microsoft Word, Excel, Outlook, and other office software to complete administrative tasks efficiently.
- Communicate professionally with clients, healthcare providers, and travel vendors to ensure seamless coordination of services.
- Prioritize multiple cases while maintaining accuracy, confidentiality, and exceptional customer service.
- Perform additional administrative and clerical duties as assigned.
Front Desk Receptionist at Aloha Veterinary Center (2019-05 – 2019-07)
- Perform a variety of administrative and front desk duties to support the daily operations of a busy veterinary practice.
- Answer and manage incoming phone calls promptly while providing friendly, compassionate, and professional client service.
- Schedule, confirm, reschedule, and cancel patient appointments while maintaining an organized appointment calendar.
- Maintain accurate patient medical records through both electronic recordkeeping and hard-copy filing systems.
- Prepare exam rooms, medical supplies, and patient information to ensure veterinarians are equipped for efficient appointments and examinations.
- Clean and sanitize exam rooms and maintain a safe, organized, and welcoming clinical environment.
- Assist with general office organization and daily operational tasks to ensure smooth workflow throughout the clinic.
- Collaborate with veterinarians and team members to provide exceptional care and support for patients and their humans.
- Perform additional administrative, reception, and clinical support duties as assigned.
Preschool Teacher Assistant at St. Joseph Montessori Based Preschool (2014-10 – 2019-05)
- Assist with the daily care, supervision, and development of up to 48 children ages 5 and under in a safe, nurturing, and engaging Montessori learning environment.
- Support lead teachers in implementing Montessori teaching methods, age-appropriate educational activities, and structured classroom routines.
- Complete Montessori training/certification to promote child-centered learning and development.
- Maintain CPR certification and respond appropriately to medical emergencies while prioritizing the health and safety of every child.
- Prepare and serve meals and snacks while following health, safety, and sanitation guidelines.
- Maintain a clean, organized, and safe classroom by completing daily cleaning, sanitizing, and classroom preparation tasks.
- Foster positive relationships with children by encouraging social, emotional, and developmental growth through patience, compassion, and positive reinforcement.
- Communicate professionally with parents and staff regarding daily activities, routines, and student needs.
- Collaborate with fellow teachers to ensure the smooth operation of daily classroom activities and school events.
- Perform additional childcare, administrative, and classroom support duties as assigned.
Youth Development Specialist at Boys and Girls Club of The Big Island (2014-09 – 2016-08)
Group leader duties included planning and organizing afterschool activities for children ages 6-17 years old. Help with homework, tutoring, and meal service.
Teachers Aide at YWCA Hawaii Island (2012-02 – 2016-05)
Aided preschool teachers in planning and prep for preschool age students. Responsible for all food prep and service.
Server/Cashier at HMS Hosts (2010-02 – 2010-08)
Server, cashier, and buser in busy airport food court.
Consumer Banking Representative at Bank of Hawaii (2009-08 – 2010-08)
- Open and maintain consumer checking, savings, and other deposit accounts while providing personalized banking solutions.
- Perform general teller responsibilities, including processing deposits, withdrawals, payments, transfers, and balancing cash transactions with accuracy.
- Assist customers with consumer banking services, including credit card applications, loan referrals, and account maintenance.
- Provide professional customer service while ensuring compliance with banking regulations, security procedures, and confidentiality standards.
Assistant Manager at Pizza Hut Hawaii (2005-04 – 2010-01)
Assistant manager duties to include, customer service, serving tables, closing shift, balancing cash vault and registers, weekly inventory, employee scheduling, etc.
