Amanda Hiltz

Social Work professional with proven expertise in crisis intervention and program management, honed for over 10 years at The Ali Forney Center. Excelled in developing supportive relationships with clients, quality assurance protocols and fostering LGBTQ cultural competency. Demonstrated ability to conduct safety assessments and facilitate care coordination, achieving significant client progress through effective problem-solving and independent work.

Interim Housing Site Director

August 2022 to April 2024

• Directed daily operations and supervision of a 24/7 housing program for LGBTQ youth facing homelessness across multiple sites.
• Executed successful crisis intervention and subsequent care plans.
• Coordinated with clinical and case management teams to monitor client progress and address their needs.
• Developed record-keeping procedures for quality assurance.
• Led staff as well as client meetings to communicate updates on policies and gather feedback.

Case Manager

May 2017 to July 2022

• Ensured individualized service planning for 12 housing clients through weekly sessions, employing motivational interviewing and crisis intervention skills.
• Conducted treatment planning and case conferences with supervisory and clinical teams to address client needs.
• Coordinated support services through referrals, ensuring seamless client service engagement, and follow-up.
• Maintained comprehensive service records meeting mandatory compliance requirements.

Program Aide

September 2015 to April 2017

• Developed and executed quality assurance protocols ensuring alignment with DYCD and OCFS standards.
• Authored detailed program manuals to assist employees and clients.
• Delivered counseling and case management support to clients.
• Supported supervisory staff by handling day-to-day program responsibilities.

Interim Community Outreach Coordinator

October 2014 to August 2015

Responsibilities

• Strategically develop the school’s first student outreach initiatives covering Nassau and Suffolk County’s human service agencies and public schools
• Create engaging informational presentations to teach prospective students about the field of Social Work and professional degrees
• Facilitate communication between prospective students and several University admissions teams
• Building lasting relationships to provide follow-up services with prospective and current students to assess level of readiness for a career in Social Work

Residential Youth Counselor

June 2014 to August 2015

Responsibilities

• Collaborate with team of supervisors, case managers and counselors to maintain a supportive, LGBT-affirming environment for homeless youth residents in a transitional housing program
• Facilitate curriculum-based workshops on transgender identity, PrEP and PEP, STIs, financial literacy and independent living skills
• Provide referrals to residents for outside service agencies to address healthcare, housing and mental health counseling needs
• Conduct crisis mediation to support needs of all residents as needed

Youth and Justice Program Associate

May 2013 to December 2014

• Created and facilitated new therapeutic and empowering memoir-writing groups for at-risk students, girls empowerment groups, LGBTQ youth, homeless youth, and incarcerated women and girls
• Created program documentation forms and procedures now used by entire organization
• Collaborated with advocacy organizations to join youth justice reform campaigns
• Maintained relationships with incarcerated youth and adults upon re-entry to provide referral services and build organization membership base

Bachelor of Social Work, Adelphi University

May 2013