Amanda Hooks

Results-driven financial services professional with more than 26 years of experience in branch management, consumer lending, collections, customer service, office administration, and team leadership. Proven ability to lead high-volume operations, develop employees, strengthen account performance, maintain accurate reporting, and build lasting customer relationships.

Branch Manager - Security Finance

(2023-09 - 2026-06)

• Directed daily branch operations, staff performance, workflow, and customer service.
• Reviewed credit information; managed accounts, collections, and skip-tracing activities.
• Prepared operational reports and supported merged-office operations.
• Contributed to the performance of a high-volume, million-dollar branch.

Assistant Manager - First Heritage Credit

(2023-01 - 2023-04)

• Supported daily operations, loan applications, credit review, customer service, collections, and skip tracing.
• Maintained accurate records and assisted the branch in achieving performance goals.

Branch Manager - Security Finance

(2020-04 - 2023-01)

• Managed employees and all lending, collections, customer service, and administrative functions.
• Reviewed credit and bad-debt reports and implemented strategies to improve account performance.

CSR | Assistant Manager | Manager - Auto Money Title Loans

(2012 - 2020)

Advanced through positions of increasing responsibility from Customer Service Representative to Manager.

• Managed lending, payments, collections, projections, scheduling, customer concerns, and office operations.
• Coordinated vehicle repossession activities when required.

General Manager - TitleMax

(2009 - 2012)

• Led branch operations, employee training, lending, payments, collections, and customer service.
• Managed projections, scheduling, account performance, and repossession procedures.

Assistant Manager - Quick Cash

(2008 - 2009)

• Processed check-advance loans and transactions and supported customer service and collections.

Assistant Manager - CheckMax

(2006 - 2008)

• Supported branch operations, loan processing, recordkeeping, customer service, and collections.

High School Diploma - Dillon High School (1988)