Amanda Moore Flores

Clinical and healthcare data professional with an M.S. in Data Analytics and hands-on experience supporting clinical research, healthcare analytics, data validation, reporting, and process improvement. Experienced working with clinical research data, electronic requisition systems, large multi-source healthcare datasets, and operational reporting. Proficient in SQL, Python, Microsoft Excel, Power BI, and Tableau, with a strong background in data cleaning, quality control, SOP adherence, and translating complex data into reliable reports and actionable insights.

COMPLIANCE PROJECT MANAGER - Principle Global - Knoxville, TN

(2026-05 - 2026-08)

• Served as a primary point of contact for operational data and system-support requests across multiple company hubs.
• Developed SAP Business queries to retrieve and analyze operational data supporting logistics and business processes.
• Supported a OneDrive data migration, using PowerShell and data-cleaning processes to improve organization, consistency, and data integrity.
• Updated and standardized SOPs and process documentation to support consistent execution of operational procedures.
• Collaborated with team leads to implement system and service-line changes while ensuring appropriate data and process support.
• Investigated data and access issues, resolved discrepancies, and communicated solutions to cross-functional stakeholders.

DATA ANALYST - University Physicians' Association - Knoxville, TN

(2024-01 - 2026-01)

• Analyzed large, multi-source healthcare datasets using SQL and Python to support recurring clinical and operational reporting.
• Performed data cleaning, validation, quality checks, and exploratory analysis to ensure accurate and reliable reporting.
• Developed Power BI dashboards and reports to monitor healthcare utilization, care-management activity, workflow performance, and patient outcomes.
• Analyzed ER utilization and readmission patterns to identify high-risk patient populations and support targeted Care Coordination interventions, contributing to a 37% reduction in ER readmissions.
• Identified pharmacy-related patterns associated with healthcare utilization and supported collaboration between Care Coordination and Pharmacy teams.
• Created reports and worklists that translated complex healthcare data into actionable information for care teams and leadership.
• Collaborated with cross-functional stakeholders to define reporting requirements, investigate data discrepancies, and improve data quality.
• Applied structured validation processes before distributing recurring reports and analytical results.

DATA ANALYST - American Book Company - Knoxville, TN

(2023-04 - 2023-11)

• Used SQL and PostgreSQL to query, transform, and analyze inventory, billing, returns, and operational datasets.
• Performed data analysis and quality checks to identify processing errors, inconsistencies, and operational trends.
• Analyzed return-processing performance to identify inefficiencies and opportunities for process improvement.
• Developed data-backed reports and presentations to communicate findings to leadership and support operational decisions.
• Partnered with operations, engineering, and business teams to improve data reliability and standardize workflows.
• Developed SOPs and data-integrity controls to improve consistency in operational processes and reporting.

LAB COORDINATOR - New Orleans Center for Clinical Research - Knoxville, TN

(2017-05 - 2021-04)

• Supported clinical drug trials through accurate data collection, sample processing, electronic requisition management, documentation, and research operations.
• Managed electronic requisition systems and generated clinical research reports using Microsoft Excel.
• Worked with clinical trial sponsors and research teams to ensure adherence to study protocols and established procedures.
• Coordinated domestic and international shipment of clinical trial specimens while maintaining accurate documentation and tracking.
• Supported reliable clinical research operations through careful review of study materials, sample information, and required documentation.
• Collaborated with research personnel and sponsors to resolve operational issues and maintain study requirements.

M.S. - Data Analytics - Western Governors University

B.Science - Agriculture & Natural Resources - Berea College