Amanda Moore Flores

COMPLIANCE PROJECT MANAGER - Principle Global - Knoxville, TN

(2026-05 - 2026-08)

Served as a primary point of contact for operational data and system-support requests across multiple company hubs.
Developed SAP Business queries to retrieve and analyze operational data supporting logistics and business processes.
Supported a OneDrive data migration, using PowerShell and data-cleaning processes to improve organization, consistency, and data integrity.
Updated and standardized SOPs and process documentation to support consistent execution of operational procedures.
Collaborated with team leads to implement system and service-line changes while ensuring appropriate data and process support.
Investigated data and access issues, resolved discrepancies, and communicated solutions to cross-functional stakeholders.

DATA ANALYST - University Physicians' Association - Knoxville, TN

(2024-01 - 2026-01)

Analyzed large, multi-source healthcare datasets using SQL and Python to support recurring clinical and operational reporting.
Performed data cleaning, validation, quality checks, and exploratory analysis to ensure accurate and reliable reporting.
Developed Power BI dashboards and reports to monitor healthcare utilization, care-management activity, workflow performance, and patient outcomes.
Analyzed ER utilization and readmission patterns to identify high-risk patient populations and support targeted Care Coordination interventions, contributing to a 37% reduction in ER readmissions.
Identified pharmacy-related patterns associated with healthcare utilization and supported collaboration between Care Coordination and Pharmacy teams.
Created reports and worklists that translated complex healthcare data into actionable information for care teams and leadership.
Collaborated with cross-functional stakeholders to define reporting requirements, investigate data discrepancies, and improve data quality.
Applied structured validation processes before distributing recurring reports and analytical results.

DATA ANALYST - American Book Company - Knoxville, TN

(2023-04 - 2023-11)

Used SQL and PostgreSQL to query, transform, and analyze inventory, billing, returns, and operational datasets.
Performed data analysis and quality checks to identify processing errors, inconsistencies, and operational trends.
Analyzed return-processing performance to identify inefficiencies and opportunities for process improvement.
Developed data-backed reports and presentations to communicate findings to leadership and support operational decisions.
Partnered with operations, engineering, and business teams to improve data reliability and standardize workflows.
Developed SOPs and data-integrity controls to improve consistency in operational processes and reporting.

LAB COORDINATOR - New Orleans Center for Clinical Research - Knoxville, TN

(2017-05 - 2021-04)

Supported clinical drug trials through accurate data collection, sample processing, electronic requisition management, documentation, and research operations.
Managed electronic requisition systems and generated clinical research reports using Microsoft Excel.
Worked with clinical trial sponsors and research teams to ensure adherence to study protocols and established procedures.
Coordinated domestic and international shipment of clinical trial specimens while maintaining accurate documentation and tracking.
Supported reliable clinical research operations through careful review of study materials, sample information, and required documentation.
Collaborated with research personnel and sponsors to resolve operational issues and maintain study requirements.

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