Amanda Morset

Experienced Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.

TMS Clinic Manager & Technician at Relief Mental Health (2021-06 – Present)

• Oversaw daily clinic operations and ensured compliance with mental health regulations.
• Managed daily operations of the clinic, including scheduling appointments and assigning staff.
• Managed scheduling and coordination of patient appointments for efficient workflow.
• Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
• Collaborated with physicians and staff to streamline clinical processes and enhance patient outcomes.
• Monitored clinic activities, including billing, coding, and medical records maintenance, to ensure operational compliance.
• Developed staff training programs to enhance service delivery and team performance.
• Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
• Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
• Led team meetings to discuss operational challenges and strategize solutions collaboratively.
• Led staff meetings to communicate updates, gather feedback, and discuss strategies.
• Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
• Developed policies and procedures for the clinic to ensure quality service delivery.
• Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
• Supervised internal and external communications by answering queries and complaints.
• Maintained accurate patient records using electronic health record systems for data integrity.
• Analyzed data from various sources to identify areas for improvement in patient satisfaction.

Executive Chef at Bang Bang Pie (2019-06 – 2021-06)

• Developed seasonal menus highlighting local ingredients and flavors.
• Supervised kitchen staff, ensuring adherence to health and safety standards.
• Collaborated with suppliers to source high-quality produce and meats.
• Managed kitchen staff team and assigned tasks for various stages of food production.
• Conducted regular quality checks on all dishes before service.
• Managed ordering, inventory levels, receiving, invoice settling, and equipment maintenance.
• Managed inventory, minimizing waste while maintaining stock levels.
• Implemented cost-control measures to enhance kitchen efficiency.
• Conducted regular staff meetings to discuss menu changes, special events, promotions.
• Fostered a positive team environment through effective communication and support.
• Assisted in developing marketing strategies designed to increase restaurant revenue.

Some College (No Degree) in Engineering Mechanics – University Of North Dakota