Quality Audit Specialist at Prime Therapeutics (2024-08 – 2025-12)
- Conducted software and systems testing to ensure quality and reliability. Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Applied strong problem-solving skills to identify and resolve issues, ensuring quality standards were met.
- Collaborated with cross-functional teams to resolve product-related issues and meet project goals.
- Pursued ongoing education and advanced training to enhance expertise in quality audit processes.
Contractor at Liveops (2021-07 – 2024-07)
- Documented customer inquiries and resolutions in CRM system to improve service response.
- Managed customer interactions through effective call handling to enhance customer satisfaction.
- Collaborated with team members to ensure adherence to company policies.
- Trained new contractors on operational procedures and tools to ensure consistent performance.
- Resolved customer complaints professionally and empathetically during calls.
- Promptly addressed problems encountered during construction work to minimize delays.
- Analyzed subcontractor bids to secure best value services prior to contract awards.
Science Teacher (gifted) at Fruit Cove Middle School (2018-11 – 2021-11)
- Facilitated hands-on experiments to deepen students' understanding of scientific concepts.
- Mentored students in scientific inquiry and critical thinking, fostering independent exploration.
- Developed engaging lesson plans for eighth grade science and physical science courses.
- Researched and implemented innovative teaching methods to enhance delivery of science concepts.
- Implemented assessments to evaluate progress and comprehension.
- Created an environment that encourages curiosity and critical thinking.
- Managed classroom behaviors to foster a positive learning environment.
Instructor at First Coast Technical College (2018-03 – 2021-02)
- Delivered instruction in hybrid high school completion courses, supporting non-traditional students in achieving academic goals.
- Assessed student performance through assignments and exams to ensure academic progress.
- Utilized educational technology to enhance teaching effectiveness and increase student engagement in learning activities.
- Adapted teaching methods to accommodate diverse physical, emotional, and intellectual capabilities of students.
- Collaborated with faculty to develop and enhance curriculum, aligning educational content with student needs and learning outcomes.
Instructor (High School Completion) at First Coast Technical College (2018-02 – 2021-02)
- Progress Monitoring and Reporting: Utilized Fatdec to track and report student progress in real-time, identifying areas for improvement, and providing targeted interventions that resulted in a 20% increase in course completion rates.
- Customized instructional support: Adapted teaching methods for diverse learning styles (visual, auditory, tactile) to engage all students in online and classroom settings, enhancing comprehension and retention of course material.
- Assessment Management: Modified and proctored unit exams, tailoring assessments to individual learning needs, contributing to more accurate performance evaluations and a 15% reduction in test-related discrepancies.
- Attendance and access management: Monitored daily attendance and withdrawal status through Focus, addressing student access issues in Fatdec to maintain course participation and reduce access suspension incidents.
Science Teacher (5th Grade) at Duval Charter Scholars Academy (2017-07 – 2018-07)
- Designed and implemented whole class, small group, and rotation lessons tailored to student needs.
- Established proactive classroom management plan with student-driven rules, seating arrangements, and daily routines to foster a positive learning environment.
- Utilized flexible grouping strategies to adjust student clusters based on MAP test results and observational data, enhancing personalized learning experiences.
- Conducted MAP testing for 76 students and communicated individual progress and behavior to parents during conferences, strengthening home-school connections.
Substitute Teacher (K-12) at Bryan County School (2016-01 – 2017-06)
- Developed and implemented unit lesson plans for 8th and 9th grade physical science, covering 10+ units per semester, which led to a 10% increase in student performance on end-of-unit assessments.
- Adapted teaching methods for diverse learning styles, employing differentiated strategies to ensure 90% of students met or exceeded assessment standards.
- Facilitated synchronous and asynchronous lessons for 6 science classes (8th grade & 9th grade), utilizing Zoom to engage over 120 students, achieving a 95% participation rate in virtual sessions.
- Guided 100+ students in goal-setting and self-directed learning, resulting in a 20% improvement in individual academic growth.
