Technical Support Analyst - New York Blood Center
(2024-04 - 2025-12)
- Provided technical support for hardware, software, and specialized systems in a 24/7 operational environment.
- Configured and deployed desktops, peripherals, and user accounts with appropriate security access.
- Installed, maintained, and repaired computer hardware and software.
- Troubleshot network, application, and connectivity issues to ensure reliable system access.
- Maintained equipment, software, and license inventories.
- Ensured compliance with security standards and regulatory requirements (FDA, AABB, OSHA).
- Delivered responsive customer service, escalated complex issues when necessary, and supported process improvements.
IT Manager - Nelson County Public Library - Bardstown, KY
(2022-10 - 2024-04)
- Maintained and troubleshot hardware, software, and network systems for staff and public users.
- Managed library servers, software platforms, and IT infrastructure.
- Performed PC setup and configuration for staff and patrons.
- Planned and executed system upgrades for hardware and software.
- Applied security patches and updates to servers and workstations.
- Provided on-demand technical support and trained staff on new technologies.
- Worked several hours per week at the front desk, checking materials in and out, and assisting patrons with library needs, and providing customer service support.
Technology Specialist - University of Louisville – Brown Cancer Center - Louisville, KY
(2013-01 - 2022-10)
- Diagnosed and repaired computer hardware and software issues for staff and faculty.
- Deployed and configured desktops and laptops.
- Managed user accounts within Active Directory and multiple network domains.
- Supported SAFE Document Management Software.
- Delivered remote technical support using the Bomgar appliance.
- Managed and resolved tickets using Spiceworks.
- Installed and replaced computer hardware components.
- Upgraded systems to current operating systems.
- Troubleshot and resolved printer and peripheral issues.
Reference Librarian / IT Specialist - Meade County Public Library - Brandenburg, KY
(2005-05 - 2013-01)
- Oversaw all computer systems, hardware devices, and servers.
- Maintained the library website and internal systems.
- Installed and maintained hardware and software across library computers.
- Conducted Microsoft Office training sessions for patrons and staff.
- Assisted patrons with research, computer use, and technical issues.
- Designed marketing materials including flyers, brochures, and presentations.
- Trained and mentored junior library technicians.
- Managed circulation systems, patron accounts, reports, and cash handling.
- Opened and closed facility and supported daily library operations.
