Amaya Dasti

Front Desk/Medical Office Administrator at Agape Family Health & Wellness (2023-08 – 2026-02)

Medical office front desk and administrative support

• Greeted and checked in patients while maintaining a professional and welcoming front desk environment
• Scheduled, confirmed, and rescheduled patient appointments using electronic medical records (EMR) systems
• Verified insurance coverage and processed patient registrations accurately
• Collected copays, processed payments, and balanced daily receipts
• Maintained and updated patient records in compliance with HIPAA regulations
• Answered multi-line phone system, addressed patient inquiries, and routed calls appropriately
• Coordinated referrals, prior authorizations, and follow-up appointments
• Managed incoming and outgoing medical records, faxes, and correspondence
• Prepared billing information and communicated with insurance companies regarding claims
• Ensured confidentiality of sensitive patient information
• Maintained office supplies and ensured smooth daily office operations

Retail Associate at Safeway (2018-01 – 2023-08)

Retail customer service and store operations

• Provided friendly and efficient customer service in a fast-paced retail environment
• Operated cash register and handled cash, credit, and debit transactions accurately
• Assisted customers with product location, questions, and special requests
• Stocked shelves and ensured merchandise was properly displayed and rotated
• Maintained cleanliness and organization of store aisles and checkout areas
• Monitored inventory levels and reported low-stock items to management
• Verified prices, processed returns, and handled exchanges according to store policy
• Worked collaboratively with team members to meet daily sales and service goals
• Followed food safety and sanitation guidelines
• Assisted with opening and closing procedures

Associates of Science – Central Arizona College (2019-08 – 2021-01)

Associates in Psychology in Psychology – South Mountain CC (2021-01 – 2023-08)