Front Desk/Medical Office Administrator at Agape Family Health & Wellness (2023-08 – 2026-02)
Medical office front desk and administrative support
- Greeted and checked in patients while maintaining a professional and welcoming front desk environment
- Scheduled, confirmed, and rescheduled patient appointments using electronic medical records (EMR) systems
- Verified insurance coverage and processed patient registrations accurately
- Collected copays, processed payments, and balanced daily receipts
- Maintained and updated patient records in compliance with HIPAA regulations
- Answered multi-line phone system, addressed patient inquiries, and routed calls appropriately
- Coordinated referrals, prior authorizations, and follow-up appointments
- Managed incoming and outgoing medical records, faxes, and correspondence
- Prepared billing information and communicated with insurance companies regarding claims
- Ensured confidentiality of sensitive patient information
- Maintained office supplies and ensured smooth daily office operations
Retail Associate at Safeway (2018-01 – 2023-08)
Retail customer service and store operations
- Provided friendly and efficient customer service in a fast-paced retail environment
- Operated cash register and handled cash, credit, and debit transactions accurately
- Assisted customers with product location, questions, and special requests
- Stocked shelves and ensured merchandise was properly displayed and rotated
- Maintained cleanliness and organization of store aisles and checkout areas
- Monitored inventory levels and reported low-stock items to management
- Verified prices, processed returns, and handled exchanges according to store policy
- Worked collaboratively with team members to meet daily sales and service goals
- Followed food safety and sanitation guidelines
- Assisted with opening and closing procedures
