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Resourceful and results-driven professional with a B.S. in Psychology and 4+ years of leadership experience as a Lead Registered Behavior Technician (RBT). Experienced in team leadership, staff training and mentorship, data collection and analysis, documentation, client communication, workflow coordination, and process improvement. Skilled at managing competing priorities, supporting team performance, maintaining accurate records, and identifying opportunities to improve day-to-day processes.

Known for strong communication, organization, problem-solving, and professionalism in high-stress environments.

Lead Registered Behavior Technician (2020-12 – Present)

• Lead and support a team of Registered Behavior Technicians by providing day-to-day guidance, training, mentorship, and performance feedback.
• Assist team members in understanding and consistently following established clinical protocols, procedures, and client-specific treatment strategies.
• Support onboarding and development of staff by providing hands-on training, guidance, and feedback related to service delivery and documentation expectations.
• Monitor team performance and identify areas where additional coaching, clarification, or support may be needed.
• Collect, organize, and analyze behavioral and client-related data to monitor progress and support informed treatment decisions.
• Maintain accurate and timely documentation, client records, and service-related information while following organizational and clinical requirements.
• Utilize CentralReach for data entry, documentation, client information, service tracking, and related administrative workflows.
• Review documentation and data for accuracy and completeness and address inconsistencies when identified.
• Collaborate with team members and other members of the care team to support consistent implementation of individualized treatment strategies.
• Communicate with clients and families regarding progress, service needs, concerns, and day-to-day matters while maintaining professionalism and appropriate boundaries.
• Build positive working relationships with clients, families, and colleagues through clear communication, active listening, and responsiveness to concerns.
• Support the implementation of individualized behavior intervention plans and treatment protocols while collecting and documenting relevant data.
• Monitor client responses and behavioral patterns and communicate relevant observations and data to appropriate members of the care team.
• Identify workflow and service-delivery challenges and contribute to process improvements designed to improve efficiency and the client experience.
• Balance multiple responsibilities and priorities in a fast-paced environment while maintaining attention to documentation, service quality, and established procedures.
• Respond professionally to challenging and high-stress situations, using problem-solving and communication skills to address concerns and maintain a productive environment.

Bachelor of Science in Psychology – Southern New Hampshire University (2024)