Amber

Compassionate professional and entrepreneur with a proven ability to manage, lead and improve systems while blending operational excellence with luxury-level service delivery. Highly proactive and results-driven with a strong work ethic and hands-on approach. Recognized for superior attention to detail skills and the ability to navigate situations with empathy, adaptability, and professionalism, while balancing person-centered care and excelling in both mission-driven and customer-focused environments.

LICENSED INDEPENDENT BROKER at NASB/TEAM TMT300 (2026-06 – Present)

• Educate clients on life insurance and final expense products based on their individual needs.
• Conduct personalized consultations, policy reviews, and comprehensive needs assessments.
• Organize and host community educational events focused on life insurance awareness and financial protection.
• Build lasting client relationships through community outreach, strategic partnerships, referrals, and exceptional service.

OWNER/OPERATOR at Just Bronzed® Airbrush Studios (2025-04 – Present)

• Direct all facets of business operations, including financial planning, inventory, compliance, etc.
• Implemented innovative marketing strategies resulting in increased band awareness and customer base.
• Ensure strict adherence to all health and safety compliance standards.
• Provide superior customer service.

HIV-SOCIAL WORKER SUPERVISOR/JUMP START SPECIALIST at Maricopa County Department of Public Health (2023-11 – 2025-05)

• Provided oversight of all aspects of the social work component of the HIV and Hepatitis C programs and confirmed compliance with State license.
• Planned, assigned, supervised and coordinated the work of assigned staff.
• Formulated policies and procedures related to social services, developed indicators, implemented processes and correction actions, and continually monitored the Quality Assurance Plan for Social Services to ensure that established goals were met.
• Led public health initiatives to improve community health outcomes through targeted programs.

CASE MANAGEMENT COORDINATOR at CVS Health – Mercy Care (2023-03 – 2023-10)

• Conducted health risk surveys and needs evaluations, identifying factors affecting health outcomes.
• Coordinated activities and implemented steps within a member's care plan.
• Worked with providers, internal teams (like Medical Directors), and community services to overcome barriers and ensure integrated care (physical/behavioral).
• Identified and reported high-risk factors, quality of care issues, or service needs and escalated quality of care issues through established channels.

CASE MANAGER at Select Medical - Banner Rehabilitation Hospital (2022-11 – 2023-05)

• Evaluated patient psychosocial and clinical needs to develop comprehensive, patient-specific treatment and discharge plans.
• Implemented safe, appropriate discharge plans and coordinated services and resources to ensure a smooth transition.
• Facilitated meetings with physicians, therapists, and other team members to align care.
• Performed utilization reviews, managed resources efficiently, and ensured care met payer criteria for reimbursement.

SOCIAL WORKER at Always Present Hospice (2021-06 – 2022-11)

• Evaluated patient/family emotional, social, and spiritual needs.
• Developed and implemented care plans to address identified needs.
• Provided individual/family counseling, crisis intervention, and grief support.
• Connected families with community resources (financial, funeral planning, respite) and championed patient wishes and rights, ensuring their voice was heard.

HEALTH CARE COMPLIANCE SURVEYOR/TRAINER at AZ Dept. of Health Services (2011-02 – 2021-02)

• Conducted unannounced, periodic surveys (compliance, certification, complaint-driven) of various licensed health facilities.
• Offered guidance to providers on regulations and compliance regulations.
• Prepared detailed statements of deficiencies, inspection reports, and legal orders.
• Co-Developed and implemented a comprehensive training program, reducing turnover by 70% and become the standard for new hires.

Clinician 1 at SAGE Counseling (2025-01 – 2025-12)

Licensed Assisted Living Facility Manger (2022-07 – 2025-04)

Case Manager at TX Department of Aging & Disability Services (2009-10 – 2011-01)

Compliance Auditor at Desert Hills Bank (2008-03 – 2008-11)

Investigator at TX Department of Family & Protective Services (2006-09 – 2007-08)

Family Consultant at Jewish Family & Children’s Services (2005-08 – 2006-07)

Behavioral Health Technician/Assistant House Manager at Sunshine Residential & Group Homes (2003-10 – 2005-08)

MASTER’S DEGREE in Business Administration – New York Institution of Technology (2007)

BACHELOR’S DEGREE in Social Work – Arizona State University - West (2006)