Amber Crouch

Quality engineering leader with 20+ years building global QA teams, managing budgets up to $900K, and supporting five live-service products with weekly releases. Combines hands-on technical testing expertise with strategic leadership, release governance, and cybersecurity studies.

QA Manager - WB GAMES SAN FRANCISCO

(2020 - 2025)

Lead quality operations supporting multiple live-service mobile products, with responsibility spanning quality strategy, staffing, budgeting, release governance, vendor partnerships, operational processes, and executive stakeholder engagement.

• Led QA teams of 2–40 across four international locations, managing budgets approaching $900K
• Established quality strategy, risk reporting, and release readiness for up to five live-service products with weekly releases
• Partnered across Engineering, Product, Analytics, and Support to resolve production issues and sustain 4.5-star ratings

QA Lead - WB GAMES SAN FRANCISCO

(2019 - 2020)

• Planned QA strategy, schedules, resources, and risk assessments across product milestones and releases
• Built quality metrics and status reporting for project teams and leadership
• Coordinated vendors, resolved customer issues, and mentored QA staff

QA Supervisor - WESTERN DIGITAL — FORMERLY UPTHERE, INC.

(2015 - 2018)

Managed manual QA operations for cloud applications across multiple platforms while leading domestic and offshore testing resources.

• Supervised six direct reports and offshore QA resources across multiple platforms and configurations
• Led sprint planning, bug triage, test strategy reviews, and release readiness for bi-weekly releases
• Delivered quality reporting and partnered with Product, Engineering, and Support throughout development

QA Lead - DISNEY INTERACTIVE

(2010 - 2015)

Led QA operations for mobile and web gaming products across the complete software lifecycle from conception through launch and retirement.

• Managed QA strategy, budgets, staffing, certification, and releases across Apple App Store, Google Play, Amazon, and Facebook

Event Committee Member, Oakland Out of the Darkness Committee & Community Outreach Volunteer - AMERICAN FOUNDATION FOR SUICIDE PREVENTION (AFSP)

(2025)

• Train 100+ volunteers and coordinate approximately 30 annual community events, outreach, and on-site operations

Volunteer Mentor & Program Leader - CAMP OPPORTUNITY — SANTA CRUZ

(2023)

• Mentor nearly 100 at-risk youth through creative classes, camp activities, and consistent support

Safety & Crisis Management Volunteer - FLARE — BAY AREA

(2026)

• Coordinate convention safety operations, communications, incident response, team deployment, and lost-and-found services

Event Organization Volunteer - RD INDUSTRIES

(2026)

• Support community event planning, logistics, setup, and on-site operations

Event Coordinator & Volunteer - SOLDIER'S ANGELS

(2006 - 2008)

• Coordinated volunteers, outreach, reporting, and events supporting veterans and military families across West Coast VA hospitals

Cybersecurity Studies - Cybersecurity - CAMPUSWIRE (2028)

Global Management Training - Leadership and management development focused on organizational effectiveness, team leadership, and professional growth. - WESTERN DIGITAL (2018 - 2018)