Amber Domino

Business and marketing professional with 10+ years of experience spanning strategic sales, account development, customer engagement, team leadership, business operations, and brand strategy. MBA with an emphasis in Marketing (academic requirements completed; commencement October 2026) and a B.S. in Business Administration. Brings practitioner-focused knowledge of B2B marketing, relationship marketing, customer experience, sales strategy, branding, digital content, market analysis, and organizational decision-making.

Interested in undergraduate online instruction that connects academic concepts to current business practice.

Senior Account Developer at Staples Business (2025-03 – Present)

• Develop and expand B2B accounts through targeted customer re-engagement, retention strategy, category expansion, and consultative solution selling.
• Analyze purchasing trends, account history, Salesforce data, and opportunity pipelines to prioritize outreach and identify growth opportunities.
• Partner with account managers and cross-functional specialists to address service barriers and develop solutions spanning workplace products, facilities, furniture, print, breakroom, and technology.
• Create persuasive customer communications that translate pricing, operational efficiencies, brand alternatives, and program value into actionable business recommendations.

Regional Sales Executive at ABI Record Retrieval (2024-01 – 2025-03)

• Directed market growth initiatives, managed client relationships, and developed new business across the Louisiana territory.
• Analyzed market and prospect activity to identify referral opportunities and support consistent business-development execution.

Outreach Manager at Oak Street Health (2021-01 – 2024-01)

• Managed and coached a team of eight Outreach Executives in sales strategy, pipeline management, opportunity management, and professional development.
• Used Salesforce performance data to identify coaching opportunities, improve field execution, and align day-to-day activities with growth objectives.
• Built community and business partnerships to support patient acquisition, brand awareness, and local market engagement.

Station Manager at Enterprise / Alamo / National (BTR Airport) (2020-01 – 2021-01)

• Managed branch operations, customer experience, employee performance, brand delivery, and a fleet of more than 400 vehicles.
• Supported employee training and process improvement in a fast-paced service environment.

Assistant Branch Manager at Enterprise (2018-01 – 2020-01)

• Supported branch growth, customer relationships, operational compliance, financial performance, risk management, and fleet operations.
• Evaluated financial reports, collections, budgets, and operating procedures to recommend performance improvements.

Personal Lines Underwriter at Nationwide Insurance (2017-01 – 2018-01)

• Managed an underwriting territory, built agency relationships, assessed risk, and collaborated across sales, claims, and service teams.

Total Loss Claims Adjuster I at Nationwide Insurance (2015-01 – 2018-01)

• Investigated, evaluated, negotiated, and settled total-loss claims while balancing policy requirements, financial analysis, and customer experience.

Founder at Urban Muse Media, LLC

Develops brand strategy, marketing plans, content direction, social media strategy, and audience-focused recommendations for businesses and content creators. Applies market positioning, brand voice, customer insight, and integrated communication principles to practical client needs.

Creator & Host at Meet Me Mentally

Created and manages a blog and podcast platform centered on storytelling and audience engagement. Leads brand voice, editorial direction, content development, and community-facing communication.

Master of Business Administration (MBA) in Marketing – Grand Canyon University (2026-10)

Bachelor of Science in Business Administration – Southern University at New Orleans (2015-01)