Amber Conaway

Professional and people-focused individual with 10+ years of experience in customer service, team support, and fast-paced environments. Strong background in communication, relationship-building, problem-solving, and creating positive experiences for both clients and families. Passionate about early childhood education and creating a safe, supportive, and engaging environment where children can learn and grow.

Known for being dependable, adaptable, organized, and approachable, with a natural ability to connect with others and support team success.

Key Holder / Customer Experience Specialist at T-Mobile (2022-10 – Present)

• Build strong relationships with customers by providing personalized support and clear communication
• Assist customers with problem-solving, account support, and technical troubleshooting in a fast-paced environment
• Support onboarding and training of new team members through peer guidance and coaching
• Handle sensitive situations with patience, empathy, and professionalism
• Collaborate with leadership and team members to ensure smooth daily operations and positive customer experiences

Mobile Expert at Enjoy Technology (2018-03 – 2021-02)

• Guided customers through product setup, onboarding, and ongoing support with a hands-on and patient approach
• Built trust with clients by providing individualized support and clear communication
• Maintained strong customer satisfaction through relationship-focused service and problem-solving
• Adapted quickly to changing customer needs and fast-paced daily operations

Product Specialist at Apple (2014-09 – 2018-01)

• Supported onboarding and training for new team members through coaching and peer support
• Assisted with training sessions and educational support in a collaborative team environment
• Facilitated Apple Camp programs and educational field trip experiences for children, teaching introductory coding concepts and interactive STEM-based applications in a fun, engaging, and structured environment
• Built positive relationships with customers by providing patient and personalized support
• Managed customer concerns calmly and professionally while maintaining high service standards

Business Management & Marketing – Temple University

Journalism – Hampton University